Customer Service Representative

4 weeks ago

Grimsby, Canada CLAC Full time

_Career Opportunity: _

**Customer Service Representative
- Grimsby**

Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World Organization of Workers

We are currently accepting resumes for a Customer Service Representative to join the Retirement Team in the Grimsby Member Centre for a temporary full-time (12-month) contract.

**Job Summary**:
Successful applicant will join CLAC’s national retirement team call center to provide top quality service and support to members of the CLAC Pension Plan, Group RSP, Vacation Pay and myCLAC Support.

The call centre operates from 9am to 7pm EST Monday to Friday. This position will be filled in Grimsby, Ontario with hours of work being:

- 2 days per week 9 am - 5 pm
- Up to 3 days per week 11 am - 7 pm EST with a requirement to work remotely

**Key Responsibilities**:

- Working alongside other retirement team members to provide service to plan members, employers, and CLAC staff on a variety of retirement plan related issues, primarily by phone but may include in-person service to walk-in traffic
- May include assisting members with questions related to their CLAC Vacation Pay Trust account and myCLAC portal account
- Other miscellaneous duties as assigned

**Qualifications**:

- Completion of secondary education
- Up to one-year related experience

**Skills & Experience**:

- Pleasant and friendly telephone manner
- Ability to function in a busy, challenging environment and to remain composed under pressure
- Respect for confidentiality of member information
- Ability to explain information and to respond to inquiries in a timely and professional manner
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database work
- Knowledge of retirement plans would be an asset
- Ability to communicate with members in French would be an asset
- Call Centre experience an asset

**Reporting and Accountability**:
This position reports directly to the Lead Retirement MemberCare Specialist.

**To Apply**:
**Application Deadline**: March 15, 2024

**Approximate Start Date**: As soon as possible

**Must be legally entitled to work in Canada.**

CLAC offers a competitive wage and excellent benefit package including company pension plan, as well as the opportunity to work in a dynamic, rewarding, and challenging workplace community.
- CLAC is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs._

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Grimsby, ON L3M 5K3: reliably commute or plan to relocate before starting work (required)

**Location**:

- Grimsby, ON L3M 5K3 (preferred)

Work Location: In person

Application deadline: 2024-03-15

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