Assistant Front Store Manager

3 weeks ago

Edmonton, Canada Shoppers Drug Mart Pharmaprix Full time

**Lieu**:
6655 178Th Street N.W., Unit 400, Edmonton, Alberta, T5T 4J5

Joignez-vous à un magasin qui appartient à des intérêts locaux et est exploité par eux afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

**Pourquoi ce role est-il important?**

**RÉSUMÉ**:
Soutenir le gérant du magasin (GM) en matière de gestion des ressources humaines, physiques et financières du magasin afin d’assurer l’atteinte des objectifs du magasin en mettant l’accent
sur l’amélioration du flot des produits de l’entrepôt vers la surface de vente.

**TÂCHES ET RESPONSABILITÉS**:
**Exploitation**
- Montrer l’exemple en appliquant les meilleures pratiques de service à la clientèle chez Shoppers Drug Mart/Pharmaprix.
- Soutenir les processus de prévention des pertes liées à la gestion de l’argent et les processus des caisses afin de réduire les risques.
- Participer à l’embauche et à l’intégration des nouveaux caissiers.
- S’assurer que tous les membres du personnel ont suivi la formation aux caisses et celle sur le service à la clientèle dans SDMU/UPHX.
- Repérer et former des superviseurs parmi les caissiers existants, si possible.
- Faire un suivi auprès des superviseurs afin d’assurer la transmission des communications lors des réunions-minute quotidiennes le soir et la fin de semaine et faire parvenir l’information en temps opportun, au besoin.
- Mettre à jour le tableau des procédures avec les tâches relevées lors de la tournée du magasin.
- S’assurer que les tâches sont réalisées en temps opportun.
- S’assurer que l’initiative en matière de gestion des stocks de l’entrepôt est conforme en tout temps.
- Produire quotidiennement le rapport de baisse des stocks et le remettre aux marchandiseurs et aux chefs de rayon.
- Communiquer les livraisons prévues au commis à la réception afin d’élaborer un plan d’action pour la réception.
- Montrer l’exemple et assurer le respect des principes de réception, en mettant l’accent sur les fourre-tout et sur les techniques de tri.

**Service à la clientèle**
- S’impliquer auprès des clients de façon proactive, particulièrement en période d’affluence.
- En collaboration avec le gérant du magasin, s’assurer que tous les processus liés aux produits sont exécutés de façon efficace.
- Mettre en valeur les nouveaux produits, souligner au personnel la nécessité de partager les événements à venir avec les clients, reconnaître les meilleurs contributeurs à l’ISSC au cours de la réunion-minute quotidienne ou du quart de travail.
- Encadrer et former tous les nouveaux employés du marchandisage en ce qui a trait aux normes du magasin.
- S’assurer qu’un service exceptionnel est offert aux clients et qu’il dépasse toutes les attentes, selon les normes d’exploitation du magasin.
- S’assurer que l’image que les employés présentent au public est adéquate et conforme à la politique en matière d’uniformes et aux lignes directrices du code vestimentaire (p. ex. : apparence propre, uniforme approuvé, insigne personnalisé).
- Répondre aux demandes (p. ex. : emplacement d’articles, bons d’achat différé) et résoudre les plaintes des clients conformément aux lignes directrices.
- Démontrer une connaissance des produits et connaître l’emplacement des produits dans tout le magasin.
- Responsabiliser les employés à assurer la satisfaction des clients.

**Marketing et mise en marché**:

- Superviser l’exécution des programmes de marketing du magasin.
- Mettre en valeur les nouveautés ou les produits exclusifs lors des réunions-minute quotidiennes.
- S’assurer que les employés connaissent les prochains événements à partager avec les clients.
- Reconnaître les meilleurs contributeurs à l’ISSC.
- Superviser le programme PC Optimum, notamment les communications et la revue de la performance et faire le suivi de la performance individuelle pour le nombre de clients inscrits et de courriels recueillis par ID d’opérateur.
- Aider le gérant du magasin pour assurer le respect de tous les programmes et

**Initiatives de marketing, notamment**:

- La gestion des prix de détail.
- Les planogrammes, les programmes obligatoires et les techniques de marchandisage.
- La mise en œuvre de la circulaire et des initiatives de publicité locale.
- Créer et tenir à jour les présentoirs appropriés pour refléter les programmes saisonniers et promotionnels.
- S’assurer que les activités à valeur ajoutée sont mises en place et retirées conformément à l’horaire.
- En collaboration avec le gérant du magasin, s’assurer que les affiches dans le magasin correspondent aux programmes, politiques et procédures en vigueur.
- Veiller aux commandes de réapprovisionnement en l’absence du gérant de magasin.

**Ressources humaines**:

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