Freshco - Customer Service Manager Full Time

3 weeks ago

Mission, Canada FreshCo Full time

**FreshCo Mission is looking for a Full Time Customer Service Manager to join our team**

A proudly Canadian retail company, Sobeys began in 1907 as a small meat delivery business in Stellarton, Nova Scotia. Today, Sobeys Inc. serves the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawton’s Drug Stores as well as in-store pharmacies, liquor and more than 350 retail fuel locations.

Launched in 2010, FreshCo is an exciting new concept in the grocery industry. FreshCo’s commitment to providing our customers with outstanding value, quality, and freshness is what separates FreshCo from our competitors. Welcome to discount done right

**Overview**

The Customer Service Manager is responsible for the efficient and fiscally responsible operation of the Front End Department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

**People Leadership**
- Create a coaching and development culture for all employees, which embraces a passion for food
- Demonstrate outstanding leadership, while serving as a role model
- Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
- Communicate operational requirements/changes to department employees
- Manage store operations as required

**Customer Offering**
- Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
- Provide superior customer service to meet customer needs
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
- Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

**Policy/ Regulatory Adherence**
- Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
- Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

**Financial**
- Balance cash office according to company policies and procedures
- Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
- Manage the department budget Personal/ Professional Development
- Thorough understanding of all relevant company programs; attend training as required
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

**Employee Engagement**
- Act as the employer of choice by actively supporting an environment of employee engagement
- Initiate, support, participate and lead community and charitable events and activities

**Other Duties**
- Coordinate maintenance of department equipment and repairs
- Provide feedback for continuous improvement
- Maintain a clean and safe working environment as per Company requirements
- Other duties as required

**Job Requirements**
- Ability to work independently in a fast paced environment
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft office suite
- Full knowledge of total store operations and skills
- High School Diploma
- Minimum 12 months of retail store experience, particularly in the specific department
- Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
- This position requires anytime availability including evenings and weekends.
- Experience with cash office opening and closing procedures, CAO, SAP, KRONOS and File Maintenance would be an asset.

**What We Offer**
- Ability to work in a fun, fast paced environment with endless learning opportunities together with a team of wonderful staff who know how to get the job done while having fun
- Store discount to help you save on everyday Grocery purchases
- Flexible schedule to help balance life
- Opportunities to advance within FreshCo such as Department Managers, Specialists, Franchisee In Training (FIT) Program and more
- RRSP Matching program
- Vacation
- Annual Bonus Opportunities
- A Great Flex-Benefits package
- AND m

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