Billing Supervisor

2 months ago

Ingersoll, Canada The MEARIE Group Full time

**BILLING SUPERVISOR**

ERTH Corporation is the parent company to a number of specialized companies with expertise in providing safe and reliable energy distribution, sustainable energy solutions, field services (construction/traffic/street lighting) and back office technology solutions and consulting.

ERTH enthusiastically moves to push the industry ahead during a time of change and development in the global energy market. ERTH is located in Ingersoll, Ontario, and is looking for an individual with proven experience to join our team as a Billing Supervisor. The Billing Supervisor is responsible for overseeing all of the billing and associated system functions (including Meter Data Management, Settlement and EBT processing). This is a role for someone with the knack for understanding technology, a passion for process improvement, a desire to work with clients and a “hands-on” approach.

**Roles and Responsibilities include**:

- Overseeing, planning, directing, developing and evaluating the billing department; encouraging innovation, continuous improvement, quality assurance and transformation
- Defining, documenting, implementing and managing billing procedures and best practices
- System administration and associated quality management oversight
- Front line troubleshooting to billing related issues
- Client Relationship Management: Ensuring expectations are exceeded through communication and optimal service delivery

**Qualified applicants who meet the following criteria will be considered**:

- Bachelor’s or College Degree in a related field
- 5+ years’ Experience within the utility sector
- 5+ years’ leadership experience, with ability to build a high performing team;
- Proficient knowledge of utility billing and meter management with strong analytical, research and problem solving skills;
- Effective communication skills and commitment to working in a team-based environment with a focus on continuous improvement
- Able to demonstrate strong problem skills and ability to oversee concurrent tasks
- Able to identify opportunities for improvement, lead initiatives, elicit cooperation and drive change; and
- Ability to adapt to changing priorities and operate effectively in a fluid, fast paced environment

**Why ERTH**:
ERTH is an equal opportunity employer. Accommodations are available for all parts of the recruitment process under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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