Housekeeping Manager

7 months ago

London, Canada Homewood Suites by Hilton Full time

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The position will report to the Executive Housekeeper and will be responsible for overseeing the department, maintaining good team member relations, performance monitoring, coaching, counseling, problem solving, team member morale, personal safety programs and maintain high standards of cleanliness of guest rooms, public areas, and pool area. In addition, cost management with respect to labour cost for the afternoon shift. Further responsibilities include monitoring the laundry department, lost and found, as well as all other duties as assigned by the Executive Housekeeper.

**ESSENTIAL FUNCTIONS**
- Plans, organizes and controls all work and activities performed in the department.
- Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control
- Responsible for budgeting, forecasting and financial planning of the department.
- Supports and implements departmental policies and procedures.
- Responsible for the quality and efficiency of Housekeeping and Laundry operations including cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas
- Conducts interviews, selects, trains, evaluates and motivates Housekeeping employees.
- Disciplines employees according to established procedures.
- Implements an ongoing program for employee orientation, training and development.
- Maintains departmental communication through the effective use of staff meetings and bulletin boards.
- Establishes housekeeping rules and regulations in order to maintain discipline, work performance and improve housekeeping functions.
- Schedules staff according to standards and forecasted occupancy.
- Keeps records on payroll, labour cost, personnel, invoices, inventories, repairs, special cleaning, guest laundry, inspections, lost and found items, accidents, etc.
- Controls and keeps records of employee vacation time.
- Calculates, submits and monitors departmental costs against plans.
- Takes regular inventories of linen, uniforms, guest supplies, cleaning supplies and equipment.
- Orders and receives supplies as necessary and maintains adequate stock levels.
- Controls and issues guest supplies and cleaning products.
- Provides care for equipment and furnishings.
- Comply with and exceed Brand Service Standards - Hilton
- Initiates and reports work orders for repairs needed and follows through on work orders to ensure proper completion.
- Inspects daily work being performed by Housekeeping employees to ensure that standards are being met and maintained in all housekeeping areas and guestrooms.
- Plans special cleaning tasks and jobs to be done in regular intervals.
- Compiles and reports accurate status of guest rooms to Front Desk.
- Maintains records and standard procedure on Lost and Found items.
- Maintains security of Room Attendant keys, department keys and keys left in guest rooms.
- Conducts review and follow-up on all MOD reports.
- Investigates accidents and initiates accident reports.
- Supervises the laundry operation and ensures the correct handling of linen plus care and maintenance of equipment.
- Orders, administrates, controls and maintains uniforms for all hotel employees according to procedures.
- Reports any unusual activity or appearance of property to proper authority.
- Communicates with other department heads.
- Ensures that quality services are rendered by the department in meeting guest needs and that good guest relations are enhanced.
- The Housekeeping Manager is responsible for the cleanliness of the entire hotel inside and out.
- Other duties as assigned.

**OTHER**
- Maintain a neat, clean and well-groomed appearance as per Hotel Standards.
- Report any unsafe conditions immediately using maintenance request forms.
- Follow all company policies and procedures with regards to Health & Safety.
- Work in compliance with the Occupational Health & Safety and its regulations.
- Have a thorough knowledge of all fire and safety procedures and equipment (fire extinguishers) in the event a situation occurs.
- Maintain security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labelling lost and found

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