Heritage Tour Guide

4 months ago


Victoria, Canada Royal Roads University Full time

Reporting through the Campus Store Manager, the primary responsibilities of the Heritage Guide is to provide efficient and friendly customer service to support the delivery of a meaningful and captivating interpretative tour about the history of Hatley Park National Historic Site and Royal Roads University..

The incumbent will commit to memory core messaging that emphasizes important historical information and creates a dynamic and engaging storyline connecting on a personal level with customers. Excellent customer service is essential, as well, listening to the interests of the customer, and adjusting the tour to satisfy the diverse customer base.
- Job Requirements- A minimum of two years’ experience working in customer service supporting diverse audiences
- Demonstrated ability to work independently with responsibility for opening and closing procedures
- Ability to operate POS system with accurate financial balancing
- A caring, welcoming attitude towards visitors and a genuine interest in history
- Excellent verbal communication skills and customer management techniques
- Motivated, flexible and enjoys dynamic, multi-task work environment with interruptions
- Ability to lift at least 30 pounds and carry goods to restock shelves
- Demonstrated ability to resolve conflicts, raising issues to management when outside scope of responsibility

**Additional and desirable assets**:

- Experience with any of the following; tour guiding; academic institutions; museums.
- Additional Information- This is a seasonal position working approximately 25 hours per week to support a 7-day week operation from May until September. The incumbent should have flexibility to work weekends. The hourly rate is $24.89. Due to its limited term nature, this position is not eligible for enrolment in the University’s Benefits Plan, but you will be provided with 4% in lieu of vacation. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.


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