Retail Store Manager

4 days ago


Langley, Canada Expedia Cruises Full time

Expedia Cruises Langley is a part of a multi franchise operation run by TEAM MERCER, that owns 4 franchises under the Expedia Cruises banner. This particular location has been successfully serving the community in Langley for over 30 years and has been a top performing franchise location ranked in the top 10 annually across 180 locations in Canada. We are looking for an individual that LOVES to travel, has a growth mindset, loves to help and serve others with leadership skills, is proud of their ability to create positive relationships, and has a desire to succeed on a fun, exciting & winning team.

**Responsibilities**:

- Execute the franchise annual plan from the Franchise Owner
- Nurture and develop new Cruise and Vacation Consultants through the franchise Onboarding training program
- Support a vibrant Cruise Consultant team made up of Independent Contractors that work in and out of the office to achieve their goals.
- Be the positive face of the Langley store at community PR events, in-center customer events, and at all Franchise Conferences and Training cruises
- Ensure the cleanliness and brand standards of the Center are of the highest quality
- Be willing to work as part of a larger team of Store Managers from our other locations as we seek to grow and succeed together
- Effectively handle any customer issues or problems/hurdles that your team faces
- Maintain a high degree of knowledge of the Franchise system to ensure the team engages within it as much as possible

**Experience**:

- 3+ years of retail sales is very helpful, but not 100% required for the right mature leader
- Previous management experience preferred but not required. (for instance: Mothers that effectively manage their families can sometimes manage offices better than those that have not had that life experience.)
- Travel industry experience is extremely helpful but not 100% required, personal travel experience is also very helpful, along with a desire to do more
- Ability to maintain professional composure in a fast-paced retail environment.
- Have shown initiative and ability to make decisions
- Excelled when working within a high trust, autonomous environment
- A history of creating & maintaining positive working relationships as a leader, while remaining likeable

Pay: $45,000.00-$75,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2024-12-15
Expected start date: 2024-12-16



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