Concessions Manager tribute Communities Centre

7 months ago

Oshawa, Canada Oak View Group Full time

Oak View Group:
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the
_way_ we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.

Overview:
The
**Concessions Manager** is responsible for the effective management and running of venue concessions operations. This would include, but is not limited to, food preparations and production, compliance with alcohol service policies, guest service, employee hiring, training and scheduling, balancing bookwork, trouble shooting, minimizing waste and closing duties. The Concessions Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

The Concessions Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. They will actively supervise, coach, counsel, train, direct and mentor employees in meeting company quality standards and will initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension and termination. The Concessions Manager will provide oversight and resolution responsibility for all direct employee performance issues.

This is a key position for the effective and profitable operation of the business. The Concessions Manager must maintain excellent attendance and be available to work a variable event-driven schedule which will include evening, weekends and (potentially) holidays. Open availability, professional presentation, outstanding interpersonal skills, self-directed, and strong technical (computer and POS) aptitude required.

This role will pay a salary of $50,000 to $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue:
Owned by the City of Oshawa, and managed by OVG360, the Tribute Communities Centre opened in 2006 with a project cost of $45 million. As Durham Region’s premier Sports and Entertainment Facility, the Tribute Communities Centre provides a first-class home to the Oshawa Generals of the Ontario Hockey League, Oshawa Sports Hall of Fame, and the Durham Central Adult Hockey League.

**Responsibilities**:

- Responsible for managing, developing, and mentoring staff for 5 concessions stands, in-seat service and vending stations. Approximately 75-80 employees will man these various stations.
- Actively supervise, coach, counsel, train, direct and mentor employees in meeting company quality standards.
- Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
- Responsible for the completion of employee documentation including performance and attendance issues in accordance with company policies and practices.
- Ensure proper setup of all concession locations prior to doors open. Set up duties include (but are not limited to): verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met
- Assuring that Stand Supervisor has followed proper procedures for distribution and handling of cash.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
- Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
- Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Director of Food & Beverage.
- Provide direction and oversight to Stand Supervisors and staff.
- Ensure that all OVG360 and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures.
- Report any alcohol service or other compliance issues to Director of Food & Beverage.
- Complete post-event evaluations, data compilation, tracking of monetary an

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