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Sales Associate

4 months ago

Kitchener, Canada SalonCentric Canada Full time

**Customer Service Representative**

Salon Centric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario.

Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.

**Key responsibilities**:

- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures

**Qualifications and skills**:

- Excellent English communication skills is a necessity
- 2 years of sales experience
- Strong organization and time management capabilities
- Proficient written and verbal communication skills
- The ability to multi-task and thrive in a fast-paced environment
- Be a strong team member
- Able to learn quickly and maintain a high-level of product knowledge
- Strong customer service orientation

**Hours of Operation**:
Monday - Friday 8:30am - 5:00pm

Saturday 8:30am - 1:30pm

**Job Type**: Part-time
Part-time hours: 12-20 per week

**Salary**: From $15.50 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

Ability to commute/relocate:

- Kitchener, ON N2B 3C3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales (required)
- Customer service (required)

Work Location: In person

Expected start date: 2023-04-17