Case Manager- Designated African Nova Scotian

6 months ago

Glace Bay, Canada YMCA of Cape Breton Full time

**Title**: Case Manager

**Reports to**: Operations Manager

**Position Status**: Full-time, Permanent **Designated African Nova Scotian**

**Salary Range**: $46,000 - $52,000

**Start Date**: As soon as possible

**Office Locations**: Glace Bay

The YMCA of Cape Breton is looking for a dynamic self-starter to join our team as a Case Manager, supporting our Nova Scotia Works Employment Services Centres.

**The YMCA Experience**

The YMCA of Cape Breton is a charitable organization dedicated to the growth of all persons and to their sense of responsibility to themselves, each other, and the global community. The YMCA of Cape Breton is one of the largest charities in Nova Scotia and a member of one of the most recognized organizations in the world. Its mission is to build a healthy and caring community by creating opportunities for all people to achieve personal growth in spirit, mind, and body. Through building connections with people at all ages and stages of their lives - as well as the broader community - the YMCA of Cape Breton serves over 20,000 people annually.

Programs and services focus on addressing economic, health and social issues, these include health, fitness, and aquatics; licensed childcare; employment programs; youth programming and related community services. The YMCA occupies 13 program sites across Cape Breton Island.

The YMCA of Cape Breton offers a great workplace culture achieved through an environment that embraces diversity and social inclusion, values differences, celebrates achievements and supports full participation by all employees. The YCB provides 195+ employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of those within our communities.

**Position Summary**

The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated bundle of employment services to help Nova Scotians understand, prepare for and meet the needs of the provincial labour market. Additionally, we provide services to support employers in recruiting, managing and developing the talent they require to be more productive in the global economy.

The **Case Manager** is responsible for assessing an individual’s employment needs and career goals. They work with these individuals in a collaborative, client-driven process to develop a mutually agreed upon return-to-work action plan (RTWAP). The actions of a Case Manager must address the specific needs of the client as documented in their goals. The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes. It is paramount that Case Managers demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

In support of our mandate, team and clients, the Case Manager will:

- Conduct client needs assessment, using varied assessment tools;
- Identify strengths and barriers to employment;
- Remain abreast of funding programs, community organizations, service providers and referral agencies;
- Develop a RTWAP plan to address barriers to employment;
- Actively participate in multi-disciplinary team meetings;
- Deliver information sessions and conduct employment related workshops, as required;
- Liaise with other agencies on behalf of Nova Scotia Works, participating in committees, projects or activities, when appropriate;
- Monitor and evaluate RTWAP - adjust as needed;
- Provide follow-up and continued support;
- Participate in program and service development that is responsive to the evolving needs of clients - ensuring maximum effectiveness and efficiency, and; Must be willing to cross train and assume other duties, as required.

**Qualifications**
- Bilingualism and previous case management experience considered an asset;
- Degree or post-secondary education in Human Services field or related field of study or a combination of education and work-related experience;
- Advanced Microsoft Office skills - experience working with cloud computing considered an asset;
- Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
- Demonstrated discretion and sound judgment in the handling of confidential information;
- Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
- High level of initiative is needed to work independently and respond to unanticipated items;
- Committed to professional development and career self-management;
- Strong communication and presentation skills - experience facilitating considered an asset, and;
- Schedule flexibility to accommodate variations outside of regular business hours, as needed.

**We Offer**
- Participation in Comprehensive Group Benefits and Pension Program
- Individual & Family YMCA Membership
- Strong Work Life Balance Programs (i.e., Paid Personal, Flex Work options and Vacation Days)
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