Collections Specialist

**Job Summary**

**Job Duties and Responsibilities**
- Communicate with clients using all forms of contact
- Manage all levels of client relations matters specific to collections, including general inquiries and overall credit management
- With the use of various software, manage customer database and monitor all account activities, including investigating payment discrepancies
- Enforce prompt action on overdue accounts and engage in appropriate means of collection activities
- Process client payments using various POS systems and coordinate payment information updates and customer account changes as assigned
- Maintain and update filing and database systems

**Job Requirements**
- 3-5 years of experience working in a Collections role
- Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
- Strong verbal and written English communication skills with the ability to be assertive and manage escalated customer interactions, as necessary
- Ability to work with and manage confidential information and use independent judgment

**Preferred**
- Completion of post-secondary studies in related field
- The pursuit of a CCP designation will be considered beneficial
- Experience working within the transportation industry and with Great Plains and TMW software
- Previous experience in supply chain\logistics environment would be considered an asset

**Position Details**
- Full-time employment
- Office environment - no remote work available
- Share Purchase Plan - the opportunity to buy company shares through payroll at a 100% match
- Group Benefits offered - health and dental
- Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within
- We thank all applicants in advance; however, only applicants being considered for an interview_