Junior Communications Administrator

3 weeks ago

Toronto, Canada SinglePoint Group International Full time

Are you a motivated individual with a passion for communications and a desire to expand your IT skillset? Do you possess excellent attention to detail and the ability to manage multiple projects effectively? If so, we have an exciting opportunity for you We are seeking a Junior Communications Administrator to join our dynamic IT Team at SinglePoint.

**Responsibilities**

As a Junior Communications Administrator, your role will involve a wide range of tasks, including but not limited to:

- Managing daily communications tasks, which includes generating outgoing PDFs, flat files, and spreadsheets for printing or internal processing.
- Collaborating with operational and client support teams to develop new communication templates or modify existing ones.
- Coordinating Quality Assurance (QA) and Compliance approvals for PDF letter files and communication templates.
- Completing daily data transfers to our printing vendor.
- Resolving any issues related to digital versions of outgoing letter communications.
- Producing reports to track outgoing printed and digital communications for the business.
- Managing assigned IT incident, request, and change tickets.
- Supporting evidence gathering for Client, SOC, PCI, and ISO audits/reviews related to communications and reporting.
- Creating and maintaining relevant communication and user documentation.
- Completing special projects as assigned.

**Role Requirements**

To succeed in this role, you should meet the following requirements:

- Experience in the collection industry would be an asset.
- Basic experience working with Word, Excel, Adobe PDFs (or Nitro).
- Experience with DRS, TCS, or other collection systems would be an asset.
- A fast learner with an inquisitive mindset and a strong desire to expand your IT skillset.
- Strong attention to detail.
- Ability to manage multiple projects and set priorities effectively.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.

**How to Apply**

**Here’s the good stuff about us**

**You’ll make an impact.** We’re not afraid to give you an opportunity to be successful and make a difference immediately

**We’ve got big plans, but we’re a small team.** At SinglePoint, you’re not going to get lost in the crowd. Report directly to the Head of Finance and interact with C-level executives daily

**We have fun.** Anyone can offer casual work environment, flexible hours, and benefits. We can offer that and a place where everyone is as passionate as you

**We’re passionate about what we do.** SinglePoint employees understand our clients because they are why we exist. We have a personal commitment in providing the best possible results and service

**We get that there is no spoon.** We encourage and support each other in creating new ideas and opportunities by paying attention to the world out there, using our imagination, experimenting, and learning from success and failure

**We value irreverence.** We want you to be yourself, speak your mind, lead by example, and know that nothing here is above question

**There is value in what we do.** We’re the experts and we provide a critical service to clients across North America

**We look forward to your continued development with the SinglePoint team**
- We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process._

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