Mgr-market IT

**Job Number** 23127294

**Job Category** Information Technology

**Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

**CANDIDATE PROFILE**

**Education and Experience**
- BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Ensuring Client Technology Needs are Met**
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
- Foresees, identifies and resolves system(s)’ performance problems
- Is accountable for disaster recovery and business continuity as it relates to technology.
- Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Ensures that adequate bandwidth exists and that circuits are secured.
- Supports end-use pager cellular phone issues.
- Troubleshoots high-speed Internet access problems
- Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine to complex desktop backup as scheduled or directed.
- Provides end-user support to property staff, business center.
- Resolves issues with setup or reset of security passwords
- Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
- Executes disaster recovery plans.

**Managing Work within Budget Targets**
- Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Reviews operating statements; researches and resolves discrepancies in technology charges
- Advises management on required short-term technology investments for property planning.
- Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
- Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
- Ensures compliance to technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**
- Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner
- Provides exceptional customer service.
- Provides timely, accurate, and detailed status reports as requested
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.