User Support Technician

4 months ago

Morinville, Canada VM MOBITECH INC Full time

Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Evaluate and install computer hardware, networking software and operating system software
**Type of service and repair**:

- Computers and peripherals
**Personal suitability**:

- Accurate
- Initiative
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week

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