Front Desk Agent
3 weeks ago
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Assist with reservations and room assignments
- Maintain accurate records of guest accounts and transactions
- Operate phone systems and handle incoming calls with proper phone etiquette
- Coordinate with housekeeping to ensure clean and ready rooms for incoming guests
- Assist with luggage storage and transportation arrangements
- Handle cash transactions and maintain a balanced cash drawer
**Skills**:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Bilingual or multilingual abilities are highly desirable
- Proficient in using front desk software systems
- Knowledge of hotel operations and guest services
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Familiarity with phone systems and ability to handle high call volumes
- Problem-solving skills to address guest concerns effectively
Pay: From $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-05-12
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