Assistant Front Store Manager

1 week ago

Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
2297 Lakeshore Rd W, Oakville, Ontario, L6L 1H2

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction

**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM

**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures

**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned

**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of empl

  • Assistant Front Store Manager

    2 months ago

    Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 550 Kerr Street, Oakville, Ontario, L6K 3C7 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Assistant Front Store Manager

    7 days ago

    Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 351 Cornwall Road, Olde Oakville Marketplace, Oakville, Ontario, L6J 7Z5 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing...

  • Assistant Front Store Manager

    3 days ago

    Oakville, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 2297 Lakeshore Rd W, Oakville, Ontario, L6L 1H2 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the...

  • Front Desk Manager

    3 weeks ago

    Oakville, Canada HBFace Full time

    Front Desk Manager **306 Randall Street** **Oakville, Ontario L6J 1R1** **905-842-0303** We are looking for a professional and competent Studio Front Desk Coordinator to join the HBFace Team. You will be managing our front desk area in our Oakville Location 306 Randall Street. As a Front Desk Coordinator of our Oakville studio, you will be responsible...

  • Front of House

    2 months ago

    Oakville, Canada Sugar Suite Full time

    Position: Front of House & Bakery Assistant Hours: Full-Time Location: Oakville, ON Start Date: Immediate **Requirements**: - Availability to work Tuesday through Saturday from 8AM-4PM Assets: - Retail experience - Experience handling food allergies - A passion for baking - Food Handler's Certificate This position will consist of: - Baking products...

  • Front of House

    2 months ago

    Oakville, Canada Sugar Suite Full time

    Position: Front of House & Bakery Assistant Hours: Full-Time Location: Oakville, ON Start Date: Immediate **Requirements**: - Availability to work Tuesday through Saturday from 8AM-4PM Assets: - Retail experience - Experience handling food allergies - A passion for baking - Food Handler's Certificate This position will consist of: - Baking products...

  • Store Manager

    2 months ago

    Oakville, Canada International Pool and Spa Centers Full time

    International Pool and Spa Centers is one of the largest distributors, retail, and service providers of hot tubs, swimming pools and recreational products in southern Ontario. We are currently looking for a Store Manager to join our dynamic and vibrant **Retail** team in our **Oakville** location. If you are an energetic and ambitious individual looking for...

  • Store Manager

    3 days ago

    Oakville, Canada International Pool and Spa Centers Full time

    International Pool and Spa Centers is one of the largest distributors, retail, and service providers of hot tubs, swimming pools and recreational products in southern Ontario. We are currently looking for a Store Manager to join our dynamic and vibrant **Retail** team in our **Oakville** location. If you are an energetic and ambitious individual looking for...

  • Assistant Store Manager

    2 months ago

    Oakville, Canada Metro Inc. Full time

    Position Title: Assistant Store Manager Position Type: Permanent Requisition ID: 36065 Banner: Metro Employment Type: Full-Time **Location**: 1521 Rebecca St, Oakville, ON L6L 1Z8 **SUMMARY**: Assists the Store Manager in providing day to day management of the store including growing sales, staffing, merchandising, expense control, providing a safe...

  • Front of House

    2 months ago

    Oakville, Canada Sugar Suite Full time

    Position: Front of House & Bakery Assistant Hours: Full-Time Location: Oakville, ON Start Date: Immediate **Requirements**: - Availability to work Tuesday through Saturday from 8AM-4PM Assets: - Retail experience - Experience handling food allergies - A passion for baking - Food Handler's Certificate This position will consist of: - Baking products...

  • Assistant Store Manager

    4 weeks ago

    Oakville, Ontario, Canada Roots Full time

    Assistant Store Manager Lakeshore - Store 189, 190 Lakeshore Road E., Oakville, Ontario, Canada Req #76 Tuesday, September 19, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner,...

  • Assistant Store Manager

    3 weeks ago

    Oakville, Ontario, Canada Roots Full time

    Assistant Store Manager Lakeshore - Store 189, 190 Lakeshore Road E., Oakville, Ontario, Canada Req #76 Tuesday, September 19, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner,...

  • Assistant Store Manager

    2 weeks ago

    Oakville, Canada Van Beeks Landscaping Supply Full time

    **Who is Van Beeks?** Van Beeks Landscape is a well-known hardscape garden supply center that has been successfully servicing the Greater Toronto Area for over 60 years. We pride ourselves in maintaining excellent customer service standards and providing quality products to various types of customers. **Position Overview**:The Assistant Store Manager helps...

  • Assistant Store Manager

    3 days ago

    Oakville, Ontario, Canada Spencer's & Spirit Halloween Full time

    Assistant Store Manager - Spirit in Oakville, ON at Spirit Halloween SpiritHalloween was founded out of the observation of a trend on the verge ofexplosion. Since the opening of its first store in 1983, Spirit has experiencedtremendous growth. In 1999, Spirit Halloween operated 63 seasonal locationsthroughout the United States and was acquired by Spencer...

  • Assistant Store Manager

    3 days ago

    Oakville, Ontario, Canada Roots Full time

    Tuesday, September 19, 2017 WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the...

  • Assistant Store Manager

    2 weeks ago

    Oakville, Canada Roots Full time

    Tuesday, September 19, 2017 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the...

  • Assistant Store Manager

    1 week ago

    Oakville, Canada Roots Full time

    Tuesday, September 19, 2017 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the...

  • Assistant Store Manager

    1 week ago

    Oakville, Canada Van Beeks Landscaping Supply Full time

    **Who is Van Beeks?** Van Beeks Landscape is a well-known hardscape garden supply center that has been successfully servicing the Greater Toronto Area for over 60 years. We pride ourselves in maintaining excellent customer service standards and providing quality products to various types of customers. **Position Overview**:The Assistant Store Manager helps...

  • Store Manager

    3 days ago

    Oakville, Ontario, Canada International Pool and Spa Centers Full time

    International Pool and Spa Centers is one of the largest distributors, retail, and service providers of hot tubs, swimming pools and recreational products in southern Ontario. We are currently looking for a Store Manager to join our dynamic and vibrant Retail team in our Oakville location. If you are an energetic and ambitious individual looking for a...

  • Assistant Store Manager

    2 days ago

    Oakville, Canada Dollarama L.P. Full time

    Are you ready for your next career opportunity? If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you! The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store...