Guest Service Agent

2 weeks ago


Edmonton, Canada Courtyard by Marriott Edmonton Downtown Full time

The Courtyard by Marriott Edmonton Downtown is a 188 room full service hotel featuring the Riverside Bistro, a 90 seat dining room, 60 seat seasonal patio and 25 seat private dining room all with the best views of the river valley in Edmonton.

Benefits: Health and dental benefits, RRSP contribution.

**RESPONSIBILITIES**:
To assist guests efficiently, courteously, and professionally in all Front Desk related functions and to maintain high standards of service and hospitality.

Promptly and effectively deal with guest concerns and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges, collect payment and make change for hotel guests following all cash handling procedures as required by Concord Hospitality.

Handle guest mail and messages per established procedures.

Be very knowledgeable of the Marriott Bonvoy rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Open and close shift; make cash drops.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related concerns or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

**Salary**: $17.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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