Content Moderator

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Content moderators are crucial in the process of ensuring the safety and functionality of online platforms that rely on user-generated content. They have to review massive amounts of textual, visual, and audio data to judge whether it complies with the predetermined rules and guidelines for the safety of a website.

Content Moderators help platforms uphold their Trust and Safety programs — and ultimately, provide real-time protection for their user base. Their efforts are focused on removing inappropriate and harmful content before it reaches users.

**What does a day in the life of a Content Moderator look like?**:

- Moderate posts (text and images), comments (text), episodes, and various content for users/customers
- Proofread, review and edit documents for accurate use of grammar and content
- Deliver high-quality content review
- Consistently and accurately Review, maintain and curate data
- Reply to customer questions on your social media posts, blogs and forums
- Protect your social media page’s users from inappropriate content or harassment
- Promote a strong and positive community for your brand
- Protect your social media page’s users from inappropriate content or harassment
- Use software to monitor content for certain words or image types, then make human judgments about the content
- Determine if a user’s post meets the guidelines of the platform and the group
- Remove offensive posts, offensive language, and spam comments

**What are the required qualifications of a Content Moderator?**:

- At least 1 year experience in content moderation
- Use client’s own proprietary content moderation software (will be taught in training)
- Proficient in Zendesk and MS Teams
- Unbiased decision making skills
- Excellent English Communication skills
- Detail Oriented

**Good to have's**:

- Experience in media content moderation
- Accuracy and efficiency with very good organizational skills and ability to manage tasks simultaneously
- Demonstrates the ability to work as part of a team adding a positive attitude and business focus.

**Required personal computer/laptop specifications and internet speed**:

- Processor: Intel i5 or equivalent Ryzen 5
- RAM: 8 GB
- HDD: 250GB
- Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
- Windows OS build model 21h2 and up
- Sound card and video card (built-in is okay)
- Minimum 19" of Monitor, preferably 22"
- USB Headset
- Internet Speed at least 25MBPS or higher
- **Mac Os, Macbooks do not qualify

**Ninja Perks and Benefits**
- ** **Competitive compensation**:

- ** **Adherence to government-mandated benefits**:

- ** **Retirement Savings Program with Company Matching**:

- ** **Life Insurance**:

- ** **HMO on day 1**:

- ** **Paid time off, birthday leave**:

- ** **Bonus and incentive plans**:

- ** **Opportunities for skills training and personal and professional development**:

- ** **Employee Referral Program**

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**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.