Member Experience Representative

3 weeks ago

Surrey, Canada YMCA BC Full time

**Posting Date**: March 22nd, 2024

**Position Title**: Member Experience Representative
- ** Location**: Tong Louie Family YMCA (14988 57 Ave, Surrey, BC V3S 7S6)

**Terms**: Permanent, Part-Time

**Hours**: 4-24 hours per week

**Shifts**:Shifts will vary but would ideally include daytime availability in the 9am-3pm time frame

**Salary**: 0-500 hours $17.25 per hour- 501-1000 hours $17.77 per hour- 1001 - 1500 hours $18.30 per hour- 1500 + hours $18.85 per hour**Start Date**:As soon as possible**Reports To**: Supervisor, Member Experience**Benefits**:

- Free YMCA Staff Membership
- Casual dress code with YMCA branded T-Shirt provided
- Training and Professional Development Opportunities
- Extended Health and Dental Benefits
- Employee Assistance Program with free access to counselling
- Be part of a charitable organization that positively impacts the community

**Situation**:

- The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility, and delivering lasting personal and social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behaviour—we do the right thing, put people first, keep our promises and lead by example.For over 135 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind, and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health, fitness & aquatics, child care, camping, employment & community services to over 120,000 participants annually.**Nature & Scope**:

- The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus is on membership sales, engagement and retention while supporting member programs and services within the branch. The work is performed under general supervision within established practices and involves routine duties. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.**Major Responsibilities**:

- Promote membership and program sales and services in a positive and professional manner
- Provide exemplary customer service to all members, guests, and participants in all program areas
- Provide facility tours
- Meet and exceed projected sales targets
- Engage in phone calls and member retention calls
- Support in program areas including fitness and child, family, youth programming
- Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
- Diffuse conflict and stressful situations using provided YMCA training
- Assist with training new staff/volunteers in procedures and practices
- Ensure the safety of all members, participants, staff, and property by following YMCA policies and ensuring they are maintained among all members and staff

**Requirements**:

- Current Standard First Aid and CPR-C & AED certificate
- Computer proficiency, including Microsoft Office and CRM systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- Conflict resolution training an asset
- Fitness Theory, Group Fitness certification and/or Personal Training an asset
- 3 professional references

**Application deadline**:April 2nd, 2024

The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing - **You are caring, respectful, honest and responsible in all you do
- ** Put people first -**You belie

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