Patient Care Coordinator

4 days ago

Orleans, Canada Orleans Family Health Clinic Full time

Established medical clinic is looking for a **Patient Care Coordinator.**

Our Patient care Coordinator will:
Follow facility guidelines, healthcare laws, and regulations

Ensure compliance with professional standards & regulatory requirements

Maintain professionalism and treat patients with respect

Respects patient’s rights by maintaining their confidentiality.

Treat patients with empathy and respect while conducting oneself in a professional manner

Perform analytical and data entry tasks

Confidentially manage patient accounts and ensure complete and accurate patient registration

Scan documents into patient charts and maintain a patient care database by entering new information as it becomes available

Assist in ensuring patients and family members understand instructions about their health conditions, and care

Schedule patient visits and answer pre-visit questions

Consult and collaborate with other health care providers and specialists to arrange patient appointments and referrals

Check-in on patients regularly and evaluate and document their progress

Work as a team player to ensure each patient receives the best service possible

Coordinate with management and physicians to ensure comprehensive patient care

Conduct staff meetings with the care team

Contribute to a team effort by coordinating the management’s and Physicians’ directions with the staff to accomplish related results as needed

Create and maintain staff and physician work schedules, coordinate absences and vacation schedules, while maintaining optimal staffing levels in the clinic

Motivate staff to maintain a high level of patient care

Assist care team with setting goals for quality assurance and best practices

Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.

Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team

Comply with legal requirements by fostering patient care practices that adhere to the clinic’s rules and regulations

Maintain quality service by establishing and enforcing organizational standards

Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases

**Skills and Qualifications**

Understanding of the resources, services, and clinical standards and outcomes of community health care

Highly organized with a strong ability to manage different priorities

Ability to work with others and use resources to problem solve

Excellent customer service skills to provide ongoing support for patients and their families

Effective verbal and written communication skills

Effective collaborator and works well with a team of other caretakers

Ability to work under pressure with strong analytical thinking skills and the ability to handle multiple tasks concurrently

Demonstrated ability to provide leadership, supervision, work direction and consultation.

Demonstrated verbal and written communication skills and deal effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies,

Demonstrated ability to teach, demonstrate, facilitate and coach.

Demonstrated ability to develop and deliver educational materials for staff/patients/clients and families based on educations theories, principles and best practices.

Demonstrated ability to promote a supportive and creative learning environment.

Demonstrated ability to establish workload priorities in collaboration with others.

Knowledge of other health care disciplines and their role in patient care.

Demonstrated ability to work independently and in collaboration with others.

Demonstrated ability to set priorities, problem-solve, adjust to unexpected events and deal with conflict.

Demonstrated ability to function effectively and efficiently in emergency situations and guide others in order to deliver quality patient care.

Experience using EMR and Microsoft Office, Ceridian Payroll and QuickBooks Software

A caring and compassionate personality

Demonstrated physical ability to perform the duties of the position

Relevant training and/or certifications as a Patient Coordinator

**Job Types**: Full-time, Part-time, Permanent, Fixed term contract
Part-time hours: 28-38 per week

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Orleans, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Medical office: 1 year (preferred)
- Human resources management: 1 year (preferred)
- Communication skills: 1 year (preferred)

**Language**:

- English (required)
- Frenc

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