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Toronto, Canada Palgong Tea Canada Full time

Palgong Tea is a drink and dessert company specializing in bubble tea currently operating in the GTA and Montreal. We pride ourselves on offering the highest quality beverages and desserts without the high price points often associated with bubble tea in Canada.

Starting in 2019 with 2 locations, we have since grown to 11 locations across Canada including 2 locations at the Toronto Zoo. Palgong Tea is now poised to penetrate other Canadian markets and is looking to expand our team to meet the demands of expansion.

We are looking for Baristas to prepare and serve hot and cold beverages at our Distillery District location, including various types of coffee and bubble tea. Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items, taking orders and general shop maintenance duties. To be successful in this role, you should have some retail experience and great customer service skills. You should be able to work various shifts and should be available on weekends as well.

**Responsibilities**:

- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, macarons, cakes
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
- Well-developed interpersonal skills; ability to work within a team environment
- A proactive approach and ability to build customer relations and with a passion to serve customers
- Open to learning ASL and/or greeting customers in ASL
- Provide exceptional customer service experience
- Able to multitask in a fast-paced environment
- Hands-on experience with brewing equipment
- Knowledge of sanitation regulations
- Able to learn quickly

**Job Types**: Part-time, Permanent

**Salary**: $16.55 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Evening shift
- On call
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person