Student Experience Leader

2 weeks ago

Toronto, Canada ILAC Full time

**The Company**

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

Established in 1997 ILAC is one of the leading English Language providers in international education located in Toronto and Vancouver. Our mission is to provide the highest quality service, support and opportunities to our customers and employees. We provide English language training as well as professional certificates and diplomas to thousands of international students every year.

**We have been voted #1 English School in Canada and have been recognized as one of the most awarded English schools in the world.** Role Overview**

The **Student Experience Leader** supports both Student Experience Coordinator and Student Experience Manager in executing the Orientations, Welcome Fairs, Events, and Activities for ILAC Group students, as well as performs other tasks related to the department. This is a part-time position with some weekends and evening shifts based on weekly needs.

**Responsibilities and Duties**
- Assists in the execution of the Orientation sessions (online and on-site).
- Greets and provide information to Students during the Welcome fairs (events for new students).
- Supports with the execution of the Welcome Fairs and other events.
- Communicates core values and academic expectations to students.
- Assisting prepping materials for events and activities.
- Address students’ questions and concerns online and on-site when needed.
- Provides detailed reports to the SE Manager and SE Coordinators.
- Supports SE Coordinators with Events and Activities when needed.
- Supports with hosting and presentation when necessary.
- Reports news and observations to SE Coordinators.
- Helps maintain a clean and welcoming environment
- Helps keep track of how many guests are seen throughout the day
- Hands out ILAC swags and prizes.
- Ensures cleanliness and adhere to control and security policies.
- Supports with activities related to Events to all ILAC Group.
- Assists in the execution of the ILAC Community online and on campus.
- Perform walking tours
- Take pictures and videos of activities and events
- Supervise YA students when necessary

**Requirements**:

- Bilingual: fluent in English (verbal and written) and one of the following languages: Turkish, Korean, Japanese.
- 1+ years of experience in customer service. Preferable with students.
- An understanding of our product(s)
- Comfortable with presentations to a large audience (online and on-site)
- Fantastic communication skills and ability to support students of all ages and English levels.
- A creative spirit and a sense of humor are highly desirable.
- Genuinely friendly and loves to help people
- Basic computer knowledge
- Proactive
- Detail-oriented
- Organize
- Empathic
- Positive
- Team-player
- Self-motivated
- Willing to work evenings and weekends.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._
- #ILACH_

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