Financial Support Officer

2 weeks ago

Hamilton, Canada Mohawk College Full time

**Financial Support Officer - Temporary Part Time (May 2024 - March 2025)** Status**: Temporary Part Time: May 2024 - March 2025

**Hours**: Up to 24 hours/week (8:30 am - 3:30 pm, 4 days/week)

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: $21.58 per hour, plus 4% in lieu of vacation

**Posting Date**: April 25th, 2024

**Closing Date**: May 3rd, 2024 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Manager, Financial Assistance, the incumbent is a key member of the Financial Assistance Department and is responsible for providing technical, business and operational support in delivering Financial Assistance, to our students, and ensuring effective organization of departmental activities.

The incumbent recommends and supports the planning, evaluation and continuous improvement of Financial Assistance services, systems and functions. Development, execution and maintenance of system enhancement strategies are key duties for the incumbent in supporting department operations.

The incumbent provides the technical expertise to administer Financial Assistance student supports offered by the Ministry and through the College initiatives, including functionality of our Banner Student Aid system; supporting administration of the Ministry’s Ontario Student Assistance Program (OSAP); updating and maintaining the Students with Permanent Disabilities Tuition Reduction system; assisting and processing Tuition Set Aside student funding; reconciling and validating students’ data and records; and preparing statistical reports.

**What you’ll be doing**:
**Financial Assistance - Banner and OSAP**
- ** **Responsible for the annual set-up and maintenance of the Banner Student Aid module, as well as ongoing maintenance and updates through the year.
- Ensures efficiency in developing and maintaining a calendar of business cycle events to ensure all activities occur on time, in the proper order and with absolute accuracy according to the business cycles of all concurrent terms.
- Provides Financial Assistance and Awards reports and statistics to management for decision making and reporting at the senior level.
- Works closely with the Manager, Financial Assistance, Awards Officer and Financial Assistance Advisors to apprise them of system issues, communicates statuses, as well as addressing specific questions with respect to systems, reporting and student records. Gathering responses often requires extensive investigation into student records and/or systems.

**Proactive Monitoring and Quality Control**
- ** **Analyzes needs and specifications to develop various reports for the department or related departments.
- Analyzes data and business process mappings to identify gaps or changes that need to be addressed across the academic year and document the solutions.
- Acts as a team member on various system projects targeted at improving efficiency.
- Coordinates all activity related and not limited to BSA by assigning access levels, troubleshooting, monitoring the site and logging enhancement requests.
- Prepares test scripts and performs validation tests for and not limited to BSA after upgrades are made and follows through on necessary corrections.
- Troubleshoots problems that arise.
- Creates and runs reports to proactively find trends, anomalies and opportunities.
- Reconciles and validates student data and records by performing quarterly reconciliations with the general ledger, the Financial Assistance database and the Ministry’s Bursary Reporting System

**Responsible for the ‘Students with Permanent Disabilities Tuition Tracking’ Process**
- ** **Communicates with students and staff on timelines and responses to inquiries.
- Tracks students and inputs information in the Ministry database.
- Reconciles the database, with assistance from Finance staff, and updates the students’ status to ensure compliance with Ministry guidelines after every add/drop period, grading and promotion period and in February for year-end Ministry reporting.
- Notifies Accounting staff of necessary adjustments to students’ fee accounts and updates the students' OSAP files in the Ministry system.
- Tracks program changes from the Ministry, and keeps appropriate parties updated.
- Prepares annual report for the Ministry.

**Department Operation and Administration**
- ** **Maintaining an annual timeline calendar for the Financial Assistance Department by updating the calendar with important dates, including semester start timelines, Ministry reporting due dates.
- Following up with the appropriate team member(s) to ensure deadlines are met related to Ministry reporting, year-end reporting, and T4A requirements.
- Creates population select

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