Housekeeping Manager

2 weeks ago

Halifax, Canada SilverBirch Hotels & Resorts Full time

We are looking for a dynamic Housekeeping Manager to lead and manage our Housekeeping operations; this will include achieving and maintaining the hotel’s high standard of cleanliness in our guest rooms, as well as in our public areas and in the heart of house areas.

**Duties & Responsibilities**:

- Manage the daily operation of the housekeeping department and employees. (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and disciplinary procedures)
- Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, restroom supplies, laundry supplies, machines, and equipment, ensuring necessary resources are readily available.
- Schedule and supervise rotational and special cleaning programs as required. Implements monthly room cleaning and lost & found programs in accordance with policies, standards and procedures.
- Ensure the Housekeeping Department operates within approved budgets and assists in the preparation of annual budget and forecasting expenses/labour
- Schedule associates in accordance with forecasted occupancy; adjust staffing as changes are needed
- Coordinate availability of rooms with Front Office Manager
- Select, orient, train and coach, highly engaged qualified associates, to ensure execution of hotel standards, key deliverables and approved methods of service and cleanliness
- Follow up with new team members to ensure their on
- boarding is successful and that they feel part of the our hotel community throughout their employment.
- Work closely with Skills Essential Champions to ensure all employees receive on-going training
- Ensure ongoing communications including coaching sessions, performance management, 30-60-90 day onboarding and Performance Plan Reviews.
- Ensures all employees have proper supplies, equipment and uniforms
- Ensure high morale and productivity levels through staff planning, training and development
- Meet and exceed the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
- Assisting with scheduling, training and career development of all team members
- Provide leadership by building commitment and inspiring people to do well as a team while encouraging them to do the best job possible thus ensuring quality cleanliness throughout the hotel
- Lead by example at all times, with strong communication that builds a collaborative team culture which is fully supportive of everyone in the department
- Focus on consistent delivery of guest service
- Sets a positive example for guest relations and handles guest problems and complaints
- Create a service oriented environment with recognition for employees who provide excellent service to both their internal or external customers
- Prepare agendas for staff meetings and facilitate monthly meetings. Participate in leaders meetings
- Working closely with other departments to ensure exceptional service
- Promote hotel policies and procedures; support internal networks i.e. Health & Safety, Greens
- Communicate with suppliers to ensure quality standards are continually reviewed and evaluated.
- General administrative support: Lost & Found, payroll/productivity, scheduling, ordering, inventories
- Cover shifts as a working supervisor as required.
- Conduct regular walk throughs and inspections of the hotel. Note any deficiencies for follow up.
- Work closely with the maintenance team conducting product and/or equipment tests as necessary.
- Lead and co-ordinates renovation projects as related to guest rooms and other areas as assigned.
- Maintain safe working conditions within department and hotel by ensuring that all associates are trained and follow WHMIS and Health & Safety rules and procedures.
- Report all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious Circumstances (including smells, sights and sound) immediately.
- Other projects and duties as assigned.

**Skills, Knowledge and Abilities Required**:

- Strong communication, supervisory and problem solving skills.
- Able to delegate tasks to associates and facilitate completion
- Excellent organizational skills and leadership abilities.
- Demonstrates accuracy, consistency and thoroughness. Detail Oriented.
- Able to motivate a team.
- Able to work well independently with little supervision.
- Able to read, write, and comprehend simple instructions, short correspondence, and memos.
- Able to present information in one-on-one and small group situations to other employees of the organization.

**Preferred Education & Qualifications**:

- High School diploma and post secondary education is required.
- Diploma in hospitality management is an asset.
- Proficiency with MS office.
- Experience with a property management system. (Opera is an asset)
- 5 years’ experience in Housekeeping as supervisor or manager; hotel experience is preferred.
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