Lube Technician/advisor

4 months ago

Scarborough, Canada Canadian Tire #264 Full time

**Full Job Description**

The Lube Technician/Advisor works in a fast-paced Automotive Service environment. Key responsibilities include oil and lube service, and light vehicle maintenance and repairs. Possible apprenticeship can follow. Other responsibilities include communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Responsibilities and Tasks**

**Customer Service**
- Ensures oil changes and other minor repairs are done in an organized and timely manner.
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.

**Operations**
- Maintains the cleanliness and organization of the Pitstop up to the standards set by the Pitstop Manager.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
- Complies with company, store and department policies and health & safety program and regulations.
- Completes other tasks, as required.

**Requirements**:

- Knowledge of oil changes and minor repairs
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is an asset.
- Valid driver’s licence for province of employment.

**Required Skills and Abilities**
- Ability to maintain department up to standard.
- Strong orientation towards customer service excellence.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to plan, organize, delegate and follow-up on daily tasks.
- Ability to resolve problems and make decisions.
- Ability to work in a team environment to achieve common goals.
- Ability to adapt and cope with pressure.
- Entrepreneurial and results oriented.

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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