3rd Party Business Manager

1 month ago

Guelph, Canada WS Audiology Americas Full time

HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._

We’re adding a **full-time, permanent 3rd Party Business Manager** to our growing team at our Guelph, Ontario Head Office. Don't live in Guelph? That's okay This role is hybrid and you will only be required in the office 1 day a week.

**What it’s all about**:
As a 3rd Party Business Manager, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

**What’s in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities

**What you will do**:

- Identify gap in 3rd party processes and insurance billings, working with OHIP, WSIB, WorkSafe BC, among private insurance companies
- Mentor and guide our hearing centres to adopt new processes and projects, training current and new employees on insurance billings
- Maintain awareness of marketplace trends that effect industry as well as legal, political and regulatory trends
- Be the main point-of-contact for all third-party vendors
- Analyze, report and maintain vendor and billings database
- Troubleshoot third party-related issues at the clinics with regards to billing portals & access, under/overpayments in conjunction with finance as required
- Determine potential risks to business and escalate as required to Senior Clinical Operations Manager
- Other related duties as assigned

**What we are looking for**:

- 5+ years experience in the healthcare industry - bonus points if it is in the hearing healthcare industry
- Bilingual in French and English is a strong asset
- Ability to influence with and without direct management/authority
- Proven ability to drive a cross-functional team that produces value
- Experience with claims regulatory requirements (ADP, WSIB, NIHB, ODSP, etc)
- Strong coaching, mentoring and guiding skills in order to provide successful training and leadership
- Ability to travel locally and across Canada as required

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