Store Supervisor Sherway Gardens Mall

4 weeks ago

Toronto, Canada Casper Full time

Company Description
**Looking for a job to get you out of bed?**

Casper Canada believes everyone should sleep better. The company has a full portfolio of obsessively engineered sleep products - including mattresses, pillows, bedding, and furniture. In addition to its e-commerce business, Casper Canada has 6 Sleep Shops across the country and its products are available at a growing list of retailers. The newest addition to Sleep Country Canada’s industry leading sleep brands, Casper Canada is continuing to grow its fantastic brand across the country.

**Job Description**:
**Location: Sherway Gardens Mall - 25 The West Mall, Etobicoke**

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a **Store Supervisor**. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

**When you’re not catching zzz’s, this is what you’ll do**:

- Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
- Help lead and advise associate team on sales floor with goal driven approach.
- Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
- Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
- Help find ways to improve store operations and to improve overall customer experience.
- Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process.
- Help Casper reinvent retail by creating unique, optimal retail experiences.
- Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.

**Qualifications**:

- 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Deep and demonstrated understanding of service excellence in a consumer environment.
- Outstanding communication skills with a knack for building consensus via influence.
- Naturally curious and a solves problems with grace and optimism.
- Financial management experience preferred.
- Ability to lift at least 50lb
- The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration.
- Hours expectation: minimum of 40 hours per week including weekends, based on business needs

Additional Information
**Why our Sales team love working here**
- Salary as well as monthly bonus potential
- Medical, vision, and dental insurance to help you with those coughs or cavities
- Employee Discount on our wide range of Sleep Country brands
- Diverse and inclusive work environment
- Investment in training, mentoring, and career development opportunities across Canada
- Service awards, celebrations and other social events

If you dream about this stuff this job is probably right for you. We look forward to learning more about you

**About Sleep Country Canada/Dormez-vous?

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