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Food and Beverage Recruitment and Training Manager

3 months ago

Lake Louise, Canada FAIRMONT Full time

**Company Description**
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Reporting to the Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B divisional recruitment and training. In addition to researching and implementing internal and external training initiatives designed to engage, educate and excite our F&B Colleagues.

**What you will be doing**:
Reporting to the Director, Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service.
- Oversee and manage the learning and development process for all Food and Beverage colleagues in the Hotel.
- Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
- Assessing each department’s training & development programs and providing feedback to ensure a common direction toward the F&B goals and Hotel’s vision is being realized.
- Conducting various training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Standards etc).
- Maintain a database of proserve for all of the F&B division.
- Actively participate in all Food and Beverage Recruitment Initiatives.
- Keep staffing forecasting up to date in accordance with budget and Watson standards.
- Develop standardized questions for each role within the division.
- Participate in recruitment meetings to ensure correct information is communicated effectively.
- Co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey including but not limited to, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments in the Division through collaboration and coaching.
- Work with Department heads to ensure accurate and up to date recruitment needs
- Collaborate with Talent Acquisition Team to ensure policy and procedures are being followed
- Conducts annual training and development needs assessment.
- Develops training and development programs and objectives.
- Focuses on training and auditing LQA standards with leaders and colleagues.
- Conducts follow-up studies of all completed training to evaluate and measure results.
- Other job related tasks as needed.

**Qualifications**
- Three years’ experience in hotel Food and Beverage operation - luxury property preferred.
- Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment
- Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while working under pressure, meeting deadlines
- Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
- Able to effectively communicate English in bot