Customer Service Team Member

3 weeks ago


Mississauga, Canada BRKFREE Full time

**BRKFREE** is a brand new and immersive social gaming experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space will open with 35+ unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.

BRKFREE **Team Members** have one goal, to deliver the very best immersive multiplayer game room experience possible to all of our guests. You will hit the ground running in this fun, fast-paced, challenging environment where every team member is an essential component of our success and everyone's voice is important in our culture.

**BRKFREE Core Values**:
Core Values are the guiding principles that define our culture and make us unique.
- **Create Joy** - We’re here to bring people joy - in the experiences we create, in the work we do, and in the way we interact with our community.
- **Be The Next**:

- Level Up. Pursue growth, lead change, and experiment. Master your craft.
- **Celebrate** - Remember to enjoy life’s victories and make a big deal out of them.
- **Be Adventurous and Creative** - An innovative mindset is our default setting. We are always willing to take risks and try new things.

**Responsibilities**
- Enthusiastically greet guests
- Processing credit card/cash payments in efficient and friendly manner
- Utilize the POS for all transactions
- Sell BRKFREE merchandise to guests while maintaining the company's standard in Guests service
- Deliver engaging, positive and authentic Guests experience with all guests
- Demonstrate a Guests centric mindset by role modeling selling behaviors with a passion for the brand
- Generate pride and loyalty about the game rooms
- Deliver ordered food to guests
- Properly clean and sanitize all food preparation areas along with tables and bar
- Wash and appropriately store all cooking appliances, instruments, utensils, cups, glasses, and dishes
- Clean and restock bar area, empty trash and sanitize equipment
- Deliver results and contribute to the location’s success
- Team Member needs to be able to communicate effectively with multiple guests while efficiently processing transactions
- Manages flow from the front doors, efficiently help Guests with needs and directing as needed
- Ensuring all guests have a valid waiver on file
- Sweep and mop the kitchen floors and bar area as well as wiping down kitchen walls
- Assist with the unloading of delivered food supplies.
- Organize and correctly store food supplies including FIFO procedures

**Key Requirements**
- Ability and willingness to take on additional tasks
- Adheres to federal, provincial and local labour laws
- Ability to work flexible hours including evenings, weekends and holidays, and understands and complies with all scheduling policies and practices
- Secures and maintains any assigned company property
- Ability to safely lift up to 40 pounds

**Qualifications after hire**
- Smart Serve Certification
- Food Prep Certification
- Criminal Background Check

**Job Types**: Full-time, Part-time, Permanent

Pay: $15.60-$16.55 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Location**:

- Mississauga, ON L4W 5P4 (preferred)

Work Location: In person

Expected start date: 2024-07-08



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