Dining Room Supervisor

3 months ago


Calgary, Canada Prominence Way Retirement Community Full time

Job Summary:
Reporting directly to the Executive Chef, the incumbent is responsible for coordinating dining service functions to provide residents, guests and visitors with a memorable dining experience, including service quality, dining room setup, cleanliness and delivery of meals in compliance with the resident dietary needs, expectations, relevant legislative/regulatory requirements, and Company policies and procedures.

Primary Responsibilities:

- Ensure all residents and guests are greeted and welcomed in a friendly manner and their questions are answered as required; become familiar with resident preferences.
- Attend to customer complaints in a professional manner and refer to the Executive Chef as required.
- Coordinate guest reservations and work closely with the Marketing department to ensure potential residents are invited to have a meal and enjoy their dining experience.
- Participates in residents’ food council meetings.
- Works as part of the team to take resident census (where required), seat residents/guests, serve beverages and help clear table to ensure timely turnaround time.
- Consults with Care team to ensure special requests/diets are served to the appropriate residents.
- Enforce and adhere to all appropriate workplace regulations, compliances, and legislation regarding health and safety, food preparation standards, and Company policies and procedures.
- Enforce the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.
- Provide feedback to the Executive Chef regarding hiring and performance of employees.
- Conduct employee training, ensuring that all applicable compliance requirements are met.
- Coordinate staff activities by scheduling work assignments, setting priorities, and delegating work accordingly; maintain shift schedules to ensure sufficient employee coverage.
- Attend staff meetings and mandatory training as required.
- Performs Server Job duties as required.
- Complete initial authorization of time sheets, and provide to Executive Chef for approval, as assigned.
- Participation in the Occupational Health and Safety Committee.
- Conduct log reviews al all serving staff documents. Where deficiencies exist, reports to and assists the Executive Chef in the development of an action plan.
- Other duties as assigned.

Performance Requirements:

- Continuously follows the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
- Demonstrates the ability to interact effectively with team, suppliers, residents and families as well as external community resources.
- Demonstrates the ability to plan and organize workload.
- Ability to remain calm and poised in urgent situations.
- Ability to guide and motivate employees.
- Clear criminal records check.
- Up to date immunizations.

Education & Skills:

- High School, or equivalent combination and experience.
- Previous restaurant serving experience.
- Experience with coaching and training employees preferred.
- Annual safe food handing education is required
- Smart Serve certificate is an asset.
- Computer literacy.
- Excellent customer service skills.
- Sound English communication skills, both oral and written.

Working Environment, Special Skills and Physical Job Requirements:

- Work flexible hours, including evenings, weekends and holidays.
- Frequently lift up to 35 pounds; occasionally pull up to 50 pounds.
- Bend, kneel, and work with arms raised for at least 3 hours per day.
- Walk and stand on a variety of surfaces for at least 3 hours per day.

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Application question(s):

- Have you received at least two COVID-19 vaccinations?

**Experience**:

- Supervising: 2 years (preferred)

Licence/Certification:

- Food Safety Certification (required)
- ProServe (required)

Work Location: In person


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