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Veterinary Receptionist

1 month ago

Mississauga, Canada Dixie Animal Hospital Full time

At Dixie Animal Hospital, you can expect state-of-the-art medical care for your four-legged companions. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. You can expect to be greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians. We appreciate the role we get to play in your pets’ health care.

We are looking for a friendly, positive, and experienced Veterinary Receptionist to join our team here at Dixie Animal Hospital in Mississauga. Excellent customer service with proficient written and verbal communication skills is a must.

**Monday to Friday 4pm to 12 midnight**

**Primary Responsibilities**:

- Client Interaction: Greet clients warmly and provide compassionate support during stressful situations.
- Appointment Management: Schedule, confirm, and manage urgent care appointments efficiently.
- Communication: Serve as a liaison between clients and the veterinary team, ensuring clear and accurate information flow.
- Check-In and Check-Out: Handle patient admissions and discharges, including collecting and verifying patient information, payment processing, and reviewing aftercare instructions.
- Telephone Triage: Answer incoming calls promptly, prioritize emergency inquiries, and provide guidance on next steps.
- Record Keeping: Update and maintain client and patient records in the practice management system accurately.
- Billing and Payments: Process invoices, handle financial transactions, and explain costs to clients.
- Hospital Support: Assist with administrative duties such as filing, data entry, and inventory checks for office supplies.
- Cleanliness & Organization: Ensure the front desk and waiting areas are clean, welcoming, and organized.

**Qualifications**:

- High school diploma or equivalent (required)
- Prior experience as a receptionist in a veterinary or medical setting (preferred).
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks in a high-pressure environment with professionalism and efficiency.
- Strong organizational skills and attention to detail.
- Compassion and understanding toward clients and patients during emergencies.

**Job Types**: Full-time, Permanent

Pay: $17.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (required)
- Veterinary Reception: 1 year (preferred)

Work Location: In person