Supervisor, Dividends

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.

That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.

We’re looking for our next Supervisor, Dividends & Entitlements. Could It Be You?
The role of the Supervisor, Dividends & Entitlements is to plan and monitor the daily activities within the Dividends team while ensuring administrators and analysts adhere to operational and compliance policies and procedures.
They mitigate financial, regulatory and reputational risks by ensuring the SLA and regulatory compliance of third-party clearing operations services and in-house processes. They work collaboratively to foster productive and positive relationships for the benefit of Questrade’s clients and overall business operations.

What’s it like working as a Supervisor, Dividends & Entitlements at Questrade?
The Supervisor, Dividends & Entitlements will work collaboratively within the supervisory & management group to coordinate the activities of the Entitlements Analysts to successfully meet the business needs. They monitor service quality to ensure service levels are consistently achieved by resolving issues efficiently and effectively, and collect, interpret and report on metrics.

In addition, the Supervisor, Dividends & Entitlements act as a key escalation point for Entitlements Analysts for issues.

Need more details? Keep reading...
- Excellent knowledge of dividends and distributions including interest and entitlement payment activities
- Working knowledge about tax implications, trade and settlement activities
- Monitor team processing of dividend and distribution payments timely and accurately, this includes event set-up, announcement review and processing of various Distribution events (Spin-offs, Optional Stock Dividend Elections, Rights Distributions, Stock Splits, Foreign Elections) as well as reconciling, monitoring and posting of entitlements to client accounts
- Create/maintain process and procedure documentation
- Liaise with external vendors as required and maintain productive relationships with third-party service providers - Broadridge and transfer agents
- Review and sign-off on multiple daily reports for his/her respective area
- Researching and responding to inquiries from internal business groups, depositories, agents, clients and/or issuers. Supports and de-escalates client inquiries and requests in a timely manner
- Serves as a resource for junior staff, expected to have an understanding of all departmental procedures and market practices.
- Collaborates with peers and employees as well as other department heads and administrators to identify and implement processing and procedural improvements
- Identify potential operating improvements, research and make necessary recommendations for changes
- Coordinate project initiatives with partners in Operations, Technology, Risk, Trading and Compliance
- Initiate or participate in projects, communicate project status and provide timely escalation of issues to the manager to ensure project objectives are met
- Support the growth of the Dividends team including planning for staffing and workflow allocation
- Assess training needs within the team. Focus on coaching and the growth of any direct reports
- Take on special projects as assigned

So are YOU our next Supervisor, Dividends & Entitlements? You are if you have
- Experience working in clearing operations or back office
- 4+ years experience in Dividends, Distributions or Entitlements and leading a team
- Excellent communication, time management and organizational skills
- Excellent analytical/accounting skills to accurately determine complex entitlement payments and finalize end-to-end processes
- Be able to work well under pressure in a fast-paced, high-risk environment while maintaining a professional manner.
- Nice to have technical skills - Python, SQL, Google Suite
- CSI course completion, including CSC, CPH exam is an asset
- Experience using Broadridge BPS is preferred
- Post-secondary degree/diploma in related field

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