Advisor, Employee Relations

3 weeks ago

Guelph, Canada TD SYNNEX Full time

**About the role**:
Employee Relations Advisors (ER Advisor) are responsible for providing coaching and guidance to managers and coworkers to assist the organization in effectively managing human capital. The Employee Relations Center (ERC) supports a wide variety of areas including questions regarding employee relations, policy interpretation, disciplinary actions and investigations. ER Advisors drive consistent practices with respect to disciplinary actions across the organization and provide information and guidance regarding company policies and applicable laws and regulations.

**What you'll do**:

- Responsible for prompt and effective resolution of employee relations concerns.
- Manages multiple cases at varying levels of complexity.
- Accurately tracks, documents, and manages cases in the ER case management system daily.
- Provide counsel and guidance to all levels of leaders and coworkers to effectively resolve cases.
- Ensures that all associate matters are handled with consistency, fairness and in alignment with TD SYNNEX Core Values
- Identifies trends and proactively collaborates with HR COEs in developing an appropriate course of action.
- Facilitates HR related training that impacts associates, managers and/or business.
- Contributes to specific projects as determined in the HR planning process and participates in functional and cross-functional initiatives.
- Investigates and documents complex coworker complaints and disputes including claims of violation of Human Rights, Employment Equity Act, Canada Labour Code and Rights of foreign workers.
- Identifies appropriate investigatory process, interviewees and executes timely fact finding.
- Creates comprehensive investigative reports, memos.
- Works with legal counsel on lawsuit discovery and litigation preparation
- Meet with Executives to review findings and determine disciplinary action / next steps.
- Prepares documents for review by ER Sr. Director, Ethics & Compliance and Legal; and implements disciplinary action and/or recommends resolution
- Ensures proper documentation of inquiries, root cause, and resolutions.
- Gathers data and assists with litigation charge responses.
- Partners with the Benefits department on unapproved leave of absence.

**What We're Looking For**:

- 5+ years in HR employee relations.
- CPHR or CHRP certifications preferred.

**Skills and Knowledge**:

- Extensive knowledge of employment laws and fair practices.
- Strong business acumen and understanding of people issues.
- Proficient in coaching, counseling, conflict resolution, and consulting.
- Effective verbal and written communication.
- Strong research, data collection, and analytical skills.
- Ability to manage multiple issues concurrently.
- Maintain confidentiality and sensitivity.
- Experience with leave of absence and interactive dialogue processes.
- Experience in a centralized employee relations team is a plus.
- Problem-solving, critical thinking, and decision-making skills.
- Attention to detail and efficiency.
- Proficient in English and other local/regional languages.
- Presentation and negotiation skills.
- Strong leadership, organizational, and time management skills.
- Adaptable to change and able to work under pressure.
- Maintain ethical standards and build effective relationships.
- Sensitive to others' needs and concerns.

**Working Conditions**:

- Professional office environment.
- Locations: Guelph & Mississauga offices.

**À propos du rôle**:
Les conseillers en relations avec les employés (ER Advisor) sont responsables de fournir des conseils et des orientations aux gestionnaires et aux collègues pour aider l'organisation à gérer efficacement le capital humain. Le Centre de relations avec les employés (ERC) soutient une grande variété de domaines, y compris les questions relatives aux relations avec les employés, l'interprétation des politiques, les mesures disciplinaires et les enquêtes. Les conseillers ER favorisent des pratiques cohérentes en matière de mesures disciplinaires dans toute l'organisation et fournissent des informations et des conseils concernant les politiques de l'entreprise et les lois et règlements applicables.

**Ce que vous ferez**:

- Gérer les demandes entrantes (courriel et file d'attente téléphonique).
- Responsable de la résolution rapide et efficace des préoccupations relatives aux relations avec les employés.
- Gérer plusieurs cas de niveaux de complexité variés.
- Suivre, documenter et gérer avec précision les cas dans le système de gestion des cas ER quotidiennement.
- Fournir des conseils et des orientations à tous les niveaux de dirigeants et de collègues pour résoudre efficacement les cas.
- Veiller à ce que toutes les questions relatives aux associés soient traitées avec cohérence, équité et en alignement avec les valeurs fondamentales de TD SYNNEX.
- Identifier les tendances et collaborer de manière proactive avec les COE RH pour développer une action approprié

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