Retail Floor Associate

2 weeks ago

Edmonton, Canada Healthcare Solutions Full time

**Job Summary**

The Retail Floor Associate is the first point of customer contact in the retail store and provides outstanding customer service by developing rapport with retail and professional customers. The Retail Floor Associate develops a working knowledge of products sold by the Company and provides customers with tailored education and product selection assistance and/or fitting within the scope of their knowledge and training. The Retail Floor Associate is a physically demanding position.

**Job Subsets**
- Solutions Associate (Entry Level Competency)
- Solutions Specialist (Intermediate Competency; advancement awarded subsequent to assessment by Training Specialists)
- Senior Solutions Specialist (Advanced Competency; advancement awarded subsequent to assessment by Training Specialists; must demonstrate advanced knowledge in all Company products and services and ability to transfer this knowledge to others; responsible for training all RFA subsets in presence or absence of RFTL, RFM, and Training Specialist; non-supervisory role)
- Other

**Organizational Status**

The Retail Floor Associate reports to the Retail Floor Team Lead and the Retail Floor Manager and collaborates with other personnel.

Strong inter-personnel collaboration within the Customer Service Department is essential to providing outstanding customer service.

**Hours**

Variable, shift work

As negotiated and required by the Company

**Work Environment**
- Indoors, rare outdoors
- Well-lit retail environment most times; occasional warehouse environment; rare unpredictable outside environment
- Standing for prolonged periods, walking, climbing stairs, using phone, computer, and other electronic devices, manual hand dexterity crouching/kneeling/bending/reaching/pushing/pulling/grasping/lifting/sitting
- PPE: Gloves should be worn when handling boxes and box cutters, gloves should be worn during and handwashing observed before and after customer fittings, high-vis vest should be worn when exposed to any motorized vehicle or machine (Alberta Occupational Health & Safety Code)

**Work Performed**
- Contributing to outstanding customer service by positively greeting, developing rapport with, and providing superior product education to every customer
- Compassionately assessing customer needs, suggesting tailored solutions, and providing product safety, care, and warranty information
- Upselling and cross-selling appropriate products and services to customers
- Assisting customers by correctly sizing and fitting orthopedic bracing, shoes, orthotics, compression garments, hernia belts, mobility aids, and other products within scope of expertise _(training dependent)_
- Adjusting medical equipment to ensure it properly and safely serves the customer
- Assisting customers with order fulfillment through multiple channels (retail, phone order, curbside, backorder, e-commerce, and other)
- Participating in structured training, independently advancing product knowledge, and sharing knowledge with team members to better serve customers
- Ensuring all customers have been properly fitting with non-returnable items and are informed of Company policies surrounding returns and exchanges before finalizing transactions
- Answering incoming calls and assisting customers over the phone
- Troubleshooting customer concerns and complaints
- Assisting health professionals with in-store product trials, when required
- Collaborating with personnel in all departments and alternate locations to maintain the highest level of operational excellence and provide a superior customer experience
- Building customer loyalty by personally providing exemplary customer service during each customer interaction
- Learning and using cloud-based ERP, POS, hand scanners, and other technology (software and hardware)
- Accurately handling payment (all types) for goods, invoices, and rentals through the POS
- Accurately handling product returns/exchanges according to Company policy (with the assistance of senior personnel when required), correctly allocating returned product for return to shelf or return to vendor, and accurately completing and submitting return documentation
- Accurately handling invoices, receipts, and required proof of purchase
- Accurately processing equipment rentals, ensuring all rented equipment meets Company standards for quality and cleanliness, documenting the state of returned equipment and allocating it to relevant personnel for replacement or repair, and escalating rental-related issues to the Retail Floor/Operations Manager
- Creating, maintaining, and locating documentation required for sales orders, third-party billing, compression garment fitting, delivery and returns, financing, and rentals
- Contributing to the maintenance of accurate customer accounts and inventory items in the ERP by documenting errors or omissions and bringing them to the attention of appropriate personnel
- Maintaining a clean workspace and ensuring all promotional material

  • Retail Sales Associate

    4 weeks ago

    Edmonton, Canada Red Wing Shoes - Edmonton West Full time

    Red Wing Shoes - West Edmonton purpose-built footwear has been at the spearhead of innovation in the standard of excellence for work boots around the world. We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as sales associates. Preference will be given to applicants that possess the following...

  • Floor Supervisor

    2 weeks ago

    Edmonton, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Kingsway, AB **Workplace Type**: On-site **Job Type**: Part-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in...

  • Passport Photographer and Retail Associate

    5 days ago

    Edmonton, Canada Photo Stop Full time

    Monday - Friday 8:30-4:00 Busy passport photo location, inside Canada Place looking for sales associate / photographer. Will train in photography, retail experience is a must. Looking for an organized ,self motivated person. Who puts customer service first and functions well in a team environment. Must enjoy working with children, and special needs...

  • retail sales associate

    3 weeks ago

    Edmonton, Canada New Era Floor Gallery Ltd Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainWork settingFloor coverings and draperies storeTasksOperate cash registerOperate computerized inventory record keeping and re-ordering systemsAssist in display of merchandiseConduct sales transactions through Internet-based electronic commerceEstimate or quote prices, credit or...

  • Nespresso- Sales Associate

    1 week ago

    Edmonton, Canada Match Retail Full time

    Overview: Match Retail is looking for a **Sales Associate **seeking a **part-time** opportunity to join our team and represent our client, NESPRESSO in Candian Tire, Manning Town Centre. Working alone at the Nespresso kiosk within the retail location, you will be educating clients on the Nespresso brand, offering product demonstrations, and convincing...

  • retail sales associate

    3 weeks ago

    Edmonton, Canada New Era Floor Gallery Ltd Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingFloor coverings and draperies storeTasksOperate cash registerOperate computerized inventory record keeping and re-ordering systemsAssist in display of merchandiseConduct sales transactions through Internet-based electronic commerceEstimate or quote prices, credit or...

  • Nespresso- Sales Associate- Edmonton

    4 weeks ago

    Edmonton, Canada Match Retail Full time

    Overview: Match Retail is looking for **Sales Associates(3) **seeking a **part-time** opportunity to join our team and represent our client, NESPRESSO in one of three locations in South central, West central and Northeast Edmonton. Working alone at the Nespresso kiosk within the retail location, you will be educating clients on the Nespresso brand,...

  • Retail Store Associate

    5 days ago

    Edmonton, Canada Red Wing Shoes - West Edmonton Full time

    You can find retail jobs just about anywhere. So, why work at Red Wing Shoes? From our purpose-built footwear to our stylishly designed stores, you’ll see the difference. From our life-friendly retail schedules to career advancement, you’ll feel the difference. And, when you create remarkable, in-store experiences for customers who build, shape, and...

  • Customer Service Desk Associate

    6 days ago

    Edmonton, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Retail Sales Associate

    5 days ago

    Edmonton, Canada Lakecity Refrigeration Full time

    **About us** Lakecity Refrigeration services provide sales, service and installation of commercial refrigeration equipment across Alberta. We are seeking a highly motivated and customer-oriented Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and...

  • Support Associate Pt

    4 weeks ago

    Edmonton, Canada Groupe Dynamite Inc. Full time

    Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of _Montreal's Top Employers 2020_ and as one of _Canada’s Top employers for Young people 2020_! Be part of our team! We are currently looking for a Support Associate. The Support Associate is responsible to provide...

  • Warehouse Associate

    4 days ago

    Edmonton, Canada Sporting Life Inc Full time

    **Sporting Life** Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...

  • Retail Store Associate

    1 week ago

    Edmonton, Canada Sky Mart Inc. Full time

    **Retail Store Associate** $15.00 - $18.00 an hour - Part-Time, Permanent **About us** SkyMart Express Store offering courier, shipping, packaging, printing, and photo related services. **Company description** - With a _customer-service driven business model_, Skymart serves as a one-stop destination business service center, that provides_ domestic and...

  • Retail Sales Associate

    4 weeks ago

    Edmonton, Canada Canna Cabana Full time

    The Sales Associate will primarily be responsible to greet customers and discuss type, quality, and quantity of merchandise or services required. This position will maintain a high level of product and service knowledge. This role will also replace used stock, rotate current stock, and ensure satisfactory inventory levels. The Sales Associate must hold a...

  • Floor Supervisor

    3 weeks ago

    Edmonton, AB, Canada PVH Corp. Full time

    Floor Supervisor - Full-Time - TOMMY HILFIGER Skyview page is loaded Floor Supervisor - Full-Time - TOMMY HILFIGER Skyview Apply locations Edmonton, AB, Canada time type Full time posted on Posted 30+ Days Ago job requisition id R7721 If you are a current PVH Associate, please click this link to apply through your Workday account. Design Your Future...

  • Retail Sales Associate, Southgate

    4 days ago

    Edmonton, Canada The Source (Bell) Electronics Inc. Full time

    **Req Id**:411456 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help...

  • Balenciaga Stock Associate West Edmonton

    1 week ago

    Edmonton, Canada Groupe Kering Full time

    Summary We are currently seeking a Stock Associate who will report to the Store Director. YOUR OPPORTUNITY Achieve daily business objectives by supporting all shipping and receiving, overseeing inventory, monitoring store supplies, and maintaining back stock effectively. The Stock Associate is also responsible for processing repairs, supporting the back...

  • Ft / Pt Sales Associate

    4 days ago

    Edmonton, Canada FXR Adrenaline Unlimited Full time

    We are expanding FXR Adrenaline in Mayfield Common! The Company: We are a high energy, stimulating retail environment with great gear for active, performance driven, action sports athletes and enthusiasts. **FXR**, the rapidly growing, international leader in snowmobile and Motor cross apparel, accessories and protective gear. along with other active...

  • Samsung Digital Appliances

    4 weeks ago

    Edmonton, Canada Premium Retail Services Full time

    **Field Marketing Representative - Digital Appliances** As a Field Marketing Representative, you’ll help drive sales for Samsung by engaging store management and associates and making Samsung Digital Appliance products stand out. **What’s in it for you?** - Represent one of the largest brands in the world. - Flexibility. Because life happens. - A...

  • Balenciaga Stock Associate West Edmonton

    1 week ago

    Edmonton, Canada Balenciaga Full time

    locations Edmonton - 8882 170TH Street NW, Space 2331time type Full time posted on Posted Today job requisition id R113353 - Summary - We are currently seeking a Stock Associate who will report to the Store Director. - YOUR OPPORTUNITY - Achieve daily business objectives by supporting all shipping and receiving, overseeing inventory, monitoring store...