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Information Technology Manager
1 week ago
The Field Services Manager works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Applies theories, concepts, and principals in identifying customer needs and defining support systems.
- Provides significant support in areas such as research and feasibility studies, trade-off analyses, operation studies, design reviews, and technical briefings.
- Makes decisions on operating procedures and analytical approaches.
- Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
- May determine methods and procedures on new assignments and may provide guidance to other personnel.
- The Manager provides executives with the necessary assistance, guidance, and advice to ensure good practices in standard methodologies and processes.
- Also provides leadership, ensuring that assigned team members meet or exceed goals. Assist with Recruiting / Staffing activities.
**Primary/Key Responsibilities**:
**General Departmental management activities including**:
- Manages any personnel or discipline issues that may arise.
- Perform STA responsibilities when required
- Assists with hiring and terminations as needed in cooperation with Program Director.
- Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
- Provides training, coaching, and counseling to subordinates for continuous improvement throughout the systems integration functions in cooperation with CET SME (Client Environment Training SME).
- Interfaces with client, technicians, operations, end users, updates operating procedures, analytical approaches, and best practices.
- Manage customer escalations as needed.
- Monitor daily operational tasks and duties as performed by PM’s, Break-fix, and STA’s.
- Field Staff Time sheet approvals
- Field staff ticket scheduling and queue monitoring
- Facilitating communications to team level
- Team KPI & SLA Compliance
**Education & Experience**:
**Level of Formal Education**:
- bachelor's and / or equivalent management experience
**Area of Study**:
- Computer Science, IT, other relevant fields
**Years of Experience**:
- Overall: 6 + years
**Preferred**:
- 2-4 years in supervisory role
- Technical experience
**Type of Experience**:
- Previous supervisory or management experience.
- Customer Service
- Technical Repair, installation, PC, peripherals
- assures timeline compliance
**Special Certifications**:
- (CPA, Etc.) Preferred: ITIL certification
**Language Skills**:
- Written and oral English
**Technical Competencies**:
- Strong analytical skills
- Hardware and software knowledge
**Competencies**:
- Customer Service
- Decision Quality
- Planning
- Dealing with Ambiguity
- Leadership
- Motivating others
- Conflict management
- Communication skills
**Information Systems**:
- MS Office
- Call management systems
**Job Type**: Permanent
**Salary**: $43.00-$47.00 per hour
**Experience**:
- Information Technology Management: 6 years (preferred)
- Supervising: 4 years (preferred)
- ITIL: 4 years (preferred)
- Scheduling: 4 years (preferred)
- Monitoring: 4 years (preferred)
- Break/Fix: 4 years (preferred)
**Speak with the employer**
+91 9347843649
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