Client Services Officer

3 weeks ago


Millbrook, Canada Ulnooweg Full time

The Ulnooweg Client Services Officer will provide services to Indigenous communities and people throughout Atlantic Canada. This position is located in our Millbrook office and has the potential to become a hybrid position after training.

Through our finance lending programs, this position supports our clients' capital objectives and goals and ensures potential clients meet the criteria. The Client Services Officer must be able to create meaningful conversations with clients and be able to effectively communicate with regional business development officers.

**RESPONSIBLITIES**
- Interact with client(s) in a professional and friendly manner
- Respond to inquiries from multiple channels; with guidance on Lending Programs and Services
- Support various lines of business from internal and external sources
- Maintain client records in Loan Management System
- Build positive client relationships by providing opportunities and solutions in a timely manner
- Respond to client concerns to reconcile issues within a professional environment

**QUALIFICATIONS**
- Post secondary education in Business Administration/Management or equivalent combination of education and experience.
- 1-2 years of experience in client services or similar role
- Excellent client service, interpersonal, communication and record keeping skills
- Exceptional ability in providing efficient and friendly client service
- Strong Organizational and time management skills
- Understanding of business operation fundamentals, quality assurance objectives, goals and procedures.
- Preference will be given to applicants with lending and/or previous banking experience.
- Strong financial market knowledge to provide information to all our customers
- Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you self-identify as Indigenous?

**Education**:

- Secondary School (preferred)

Work Location: In person

Expected start date: 2023-09-04



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