Customer Service Advisor

3 weeks ago

Regina, Canada Capital Auto Mall Full time

Company:
Universal Collision Center (Regina)

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

The Universal Collision Centre (UCC) is looking for a Customer Repair Advisor for a maternity leave term If you are hard-working, passionate, and determined, then Capital Automotive Group is for you

**Duties and responsibilities**
- Maintain ongoing communication with adjuster, production staff, and customers regarding repair status
- Interact with customers and understanding their requirements
- Meet with customer when picking up vehicle to ensure customer satisfaction
- Give suggestions and recommendations to customers regarding their vehicle
- Estimate the cost and the time for the repair/up-gradation of the vehicle
- Coordinate work processes with the technicians and other departments of the organization
- Follow automobile industry safety norms and standards
- Take telephone inquires and queries of customers
- Make evaluating reports for the establishment and attend the training process for new products

**Qualifications**
- At least one year of direct experience in a similar role
- Excellent written and verbal communication skills
- Ability to effectively manage time and meet deadlines
- Sound understanding of all automotive functionalities
- Ability to negotiate with clients

Our organization stands out among the rest - we truly value our people and their contributions We offer challenging, meaningful work in a dynamic environment, exceptional leadership and mentorship opportunities, and the support to succeed. We are a passionate group, and our growth plan will result in continuous advancement opportunities. Join us and ignite your career

Capital Automotive Group offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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