Banquet Manager
7 months ago
**Work Schedule**:
Flexible schedule requirements (days, evenings, weekends, holidays)
**Administrative**
- Scheduling oversight, payroll, supply / equipment management, controlling labour & general costs
- Banquet Facility Inventories
- Banquet Event Order Management
- Creation of BEOs based on information sheet provided by SCM
- Banquets manager assumes position as main contact from this point to event completion (please note, significant changes or revisions to go to SCM)
- Develops customized floor plans for all functions and sends to key contact(s) for approval
- Inputs & distributes Revised Contracts to key contact(s) for approval and all department leaders for implementation
- Distributes BEOs internally to all departments
- Coordinates outside contractors or outsourced equipment from approved vendors
- Contacts key contact 2 business days prior to their event to confirm details and any changes
- Responsible for the posting of all functions personally or by authorized Front Desk Agent
**Human Resources**
- Takes full responsibility and effectively manages Human Resources
- Selects, orientates, trains and develops honest, professional and creative staff who will “go that extra mile” to serve and delight our guests
- Coaches & mentors staff
- Assumes full responsibility for training and development of staff
- Leads regular / monthly staff meetings
- Responsible for service labor productivity & ensures that staff are productive during slower periods
- In coordination with Sales & Catering Manager, plans & organizes regular (monthly) staff meetings
- Health & Safety Program requirements
**Key Account Management**
- Develops strong customer relationships through appropriate client communication and the use of professional & courteous interpersonal interaction (Sales & Catering Manager will remain main Key Account Manager)
- Identifies & maintains thorough understanding of Key Accounts
- Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner
- Follows-up with client post-event to ensure that the function met the clients expectations and acknowledges opportunities to improve
**Meetings & Banquets**
- Organizes meeting facilities as detailed on the function contract
- Communicates effectively with meeting planner to ensure all details are provided as required
- Ensures proper ambiance and guest comfort re. temperature, lighting, background music, etc
- Ensures professional food and beverage service standards
- Ensures responsible alcohol service; Administration and enforcement of A.G.L.C policies and requirements
- Responds to special or last-minute guest requests
- Effectively handles guest complaints
- Provides Front Desk with timely and accurate information regarding the posting of all charges
- Responsible for the safekeeping and organizing of banquet storerooms
- Responds to maintenance issues
- Ensures proper communication within Banquets & with other Departments
**Food Service Management (O’Brians, Jonathan’s & Barney’s)**
Assists as required
Sales & Catering _(working in co-ordination with Sales & Catering Manager)_
- Menu planning & analysis
- Pricing facilities and services
- Assisting with Wedding & VIP inquiries, site tours & bookings as required
- Planning functions and organizing facilities
**Duty Manager Responsibilities**
- Safety and security
- Building and system maintenance
- Energy conservation (lighting, HVAC system)
- Provide assistance to hotel departments as required
- Guest relations - handles guest complaints, special requests and rude or irate customers
This role reports directly to the Operations Manager.
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Tips
**Experience**:
- Banquet Manager: 1 year (preferred)
Work Location: In person
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