Shift Lead

2 weeks ago


Kingston, Canada Trellis HIV & Community Care Full time

_**Full Time Shift Lead - Harm Reduction Worker**_

**WAGE: Day & Evening - $22.50 per hour, Overnight - $25.00 per hour (Shift Premium)**

**WORKING HOURS: Compressed 4 day work week (36-40 hours)**

Trellis HIV & Community Care in partnership with Street Health Centre a part of Kingston Community Health

Centres (KCHC) are working in solidarity to provide a twenty-four hours a day, seven days a week drop-in program, within the Integrated Care Hub. Trellis HIV & Community Care is inviting you to join our heart-led harm reduction team to provide dignified and compassionate care for our most resilient community members, many of whom experience housing instability and homelessness, as well as substance use and mental health challenges.

**The Integrated Care Hub is based on the following 5 Core Pillars**:

- 1. Harm Reduction
- 2. Trauma and Violence Informed Care
- 3. Stabilization
- 4. Wellness
- 5. Cultural Safety

**JOB DESCRIPTION**

Reporting to the Manager of the Integrated Care Hub and the Manager of Harm Reduction Services, the Shift Lead is a leadership role within the Integrated Care Hub. Shift Leads provide leadership, support and guidance to Harm

Reduction Workers (HRWs) and the people we serve. Shift Leads are responsible for fostering a culture that reflects the 5 core pillars of the ICH, as well as the values of Trellis HIV & Community Care.

HRWs are focused on engaging in meaningful relationships with the people we serve as well as team members to create meaningful connection, belonging and community. HRWs engage with the people we serve through harm reduction practices to prevent or reduce HIV/HCV, other blood-borne infections and decreasing drug-related harms including drug-poisoning prevention and response. This is done by supporting people in accessing basic needs, increasing stabilization, promoting wellness, and increasing access to broader health and social services.

**DUTIES AND RESPONSIBILITIES**

**Responsible to**:

- Contribute to managing the day-to-day operations of the 24/7 Integrated Care Hub.
- Facilitate debriefs between shift changes to ensure continuity of care in regards to the people we serve.
- Ensure HRWs are provided shift schedules to rotate between support services.
- Provide communication between HRW’s and the Management team.
- Complete Shift Lead debrief forms to submit to the Management team on each shift.
- Attend weekly Shift Lead Meetings with the Management team.
- De-escalate and support behavioural issues on shift with a solution-focused framework that provides a compassionate person-centered approach towards the people we serve.
- Provide coverage at support stations to ensure HRWs are provided required breaks during shift.
- Participate in providing support services in the rest zone, drop-in, screening, kitchen, storage and bathroom stations.
- Communicate with emergency services including paramedics and Kingston Police as required to foster strength-based working relationships.
- Promote a workplace culture of solidarity between team members.
- Follow all policies of the Integrated Care Hub and provide feedback to the Management Team to update policies as needed to ensure the care being provided to the people we serve is of their best interest.
- Maintain accurate records and documentation of services provided.

**SKILLS AND ABILITIES**
- Experience providing leadership within a team, ideally within the context of community and social services or customer service.
- Strong communication, de-escalation and conflict resolution skills.
- A positive, strengths-based attitude.
- Able to maintain confidentiality, as well as demonstrate sound judgment and ethical boundaries.
- Knowledge of risks related to substance use.
- Knowledge of barriers that prevent people who use substances in accessing services.
- Understanding of homelessness, mental health, and substance use.
- Ability to work well with others and on your own.
- Comfortable interacting with people who are actively using substances.
- Open to receive feedback gracefully with a willingness to learn and improve skills.
- CPR C/ First Aid, ASIST Training an asset.

**NOTE: Individuals with lived experience of substance use, people who are HIV+, racialized, trans identified,**

**Indigenous, 2SLGBTQA+ and those with disabilities are strongly encouraged to apply.**

**Salary**: $22.50-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kingston, ON K7K 3J2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-06-26


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