Technical Documentation Specialist

2 weeks ago


Markham, Canada Pathway Communications Full time

**About us**

**Job Summary**

**Job Type**: Project-based for 15 days. Has potential of getting extended.
**Number of requirements**: 3

**Key Responsibilities**
**Knowledge Bank Development**:
Design and develop a comprehensive Technical Knowledge Bank tailored to Managed IT Services, including documentation, troubleshooting guides, best practices, and FAQs.
**Content Creation & Curation**:
Author, edit, and maintain technical documents that are clear, concise, and accessible to both technical and non-technical audiences.
Regularly update the knowledge bank with new information, ensuring all content is accurate, current, and aligned with industry standards and company policies.
**Collaboration & Communication**:
Work closely with the IT support team, engineers, and service managers to identify common issues, knowledge gaps, and areas where documentation is needed.
Facilitate knowledge sharing across teams to ensure consistency and standardization in service delivery.
**Training & Support**:
Develop and deliver training sessions for internal teams on how to effectively utilize the Technical Knowledge Bank.
Provide ongoing support to staff in accessing and contributing to the knowledge bank.
**Quality Assurance**:
Implement and maintain quality control measures to ensure the accuracy and reliability of all knowledge bank content.
Conduct regular reviews and audits of the knowledge bank to identify outdated or redundant information.
**Continuous Improvement**:
Stay informed about the latest developments in Managed IT Services and integrate relevant updates into the knowledge bank.
Recommend and implement improvements to the knowledge management processes and tools.

**Qualifications**
- 3+ years of experience in technical writing of IT documentation or similar role
- Ability to translate highly technical information into easily understandable information.
- Experience in computer science or IT engineering with a degree or diploma
- Bachelor's degree in Technical Communication, Journalism, or related field preferred
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
- Excellent communication skills reflected in advanced and sufficient notice of issues or required assistance.

**Soft Skills**:

- Excellent written and verbal communication skills.
- Strong organizational and project management abilities.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work collaboratively in a team environment.

**Why Join Us?**:

- Opportunity to work with a dynamic team in a growing industry._
- Professional development opportunities and continuous learning._

**_Join us_**:

- At Pathway Communications, you’ll have the opportunity to work and expand your career and skills as part of the leadership team in a dynamic, innovative environment where your contributions are valued. If you’re passionate about cybersecurity and looking for a challenging yet rewarding role we’d love to hear from you._
- Others_
- _This job requires you to be present in office. _

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