Governance & Analytics Manager

2 months ago

Markham, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The **Governance & Analytics Manager **is responsible for providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, business intelligence, data analytics, and identifying and developing value creation opportunities for the client. This role will support in the development and implementation of Innovation Scenarios of behalf of the Account Leadership, with a strong focus on continuous improvement of key business process, systems and tools implementation.

**KEY DUTIES & RESPONSIBILITIES**

**Governance**
- Prepares governance and performance materials including client reports.
- Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account.
- Participates in client meetings to discuss client requirements. Develops and recommends solutions for client requirements. Facilitates the execution of client requirements with the account or product line team and the client.
- Audits account and product line team’s work execution to ensure compliance with factors including but not limited to internal processes and service delivery obligations.
- Identifies solutions to implement changes in internal processes and technologies for the assigned account. Collaborates with the account and product line team to implement changes.

**Service Level Performance Measurement**
- Collaborates with the client and account or product line leaders to identify and establish performance metrics, baseline levels and improvement targets.
- Implements and communicates performance metrics, expectations and requirements to account and product line team.
- Compiles, monitors, measures, analyzes and reports performance results.
- Conducts root cause analysis and identifies business issues contributing to performance gaps.
- Recommends solutions to remediate performance gaps and resolve business issues.
- Collaborates with account and product line leaders to develop action plans to remediate performance gaps for and resolving business issues.
- Monitors action plan for progress.

**Management of Account Level Change Process**
- Provides business support for account level changes to meet client requirements by identifying impact and process changes.
- Conducts analysis including but not limited to process analysis and service delivery impact.
- Collaborates with relevant stakeholders to amend master services agreement.

**Data Analysis**
- Generates and compiles data from multiple data sources using various business intelligence tools and information management systems.
- Compiles, maintains and analyzes large volume of real estate portfolio data to support various reporting, benchmarking and analytical requirements in pursuit of Innovation Scenarios.
- Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional problems. Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building Inspection, and Oracle Financials) to resolve field issues, as required.
- Train field personnel and system users in the correct operation of business tools, processes and procedures.
- Develop and distribute key process metrics and information to internal customers.

**Reporting and Audit**
- Prepares various reports including but not limited to performance reports and scorecard reports to assist with business communication and decision making.
- Performs calculations and analysis to fulfill requirements including but not limited to performance reporting, occupancy cost allocation and chargeback, budget to spend variance reporting.
- Perform ad hoc audits and reporting of key business issues pertaining to client operations.

**Value Analysis**
- Conducts value analysis, identifies, develops and recommends value creation and efficiency opportunities based on findings as well as understanding of clients’ business strategy and needs.
- Creates and submits business cases for account and product line leader approval.
- Participates in client meetings with the account and product line leader to obtain approval of recommendation.
- Supports the development of roadmaps to achieve client requirements for greater value creation. Develops and recommends options to support the implementation of roadmaps.

**Process Improvement & Strategic Initiatives**
- Supports proces

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