Recreation & Culture Supervisor

2 months ago

Hinton, Canada Town of Hinton Full time

***

Reporting to the Parks, Recreation & Culture Manager, this position is primarily responsible for effective leadership and direction to encourage a customer-focused operation at the Hinton Recreation Centre as delivered at the front line by the Customer Service Clerks. This position works closely with the Aquatic Supervisor and Arena & Parks Supervisor to ensure all areas of the facility are supported and managed consistently. This position also works closely with other municipal staff, contractors, school representatives, government agencies, non-profit community organizations, user groups, volunteers, and the public.

**WORK RESPONSIBILITIES**

**Personnel**
- Oversee and supervise the activities of the Event Coordinator, Office Services Coordinator Lead Hand, and the Customer Service Clerks
- Review and approve the Customer Service Clerk Schedule
- Ensure timesheets are submitted, accurate, and approved on time
- Provide recommendations and assist with the maintenance of up-to-date job descriptions
- Hire, train, and set up new front line employees for success
- Establish two-way communication with staff regarding plans, priorities, and objectives for the Service Area
- Conduct performance reviews and provide frequent feedback to staff
- Address performance improvement requirements in a timely and consistent manner
- Perform employee relations duties to address complaints and collaborate with Human Resources on problem-solving, while adhering to the terms of the Collective Bargaining Agreement
- Monitor the training and certification requirements of staff and ensure that appropriate levels of training and certifications are maintained
- Provide supervision to other staff in the Service Branch in the absence of the Aquatics Supervisor and Arena and Parks Supervisor

**Customer Service**
- Support and maintain a high degree of customer service satisfaction by providing general information or assistance, direct or indirect, to the customer
- Investigate and respond to complaints or enquiries from customer groups and the public, working to resolve problems through personal contact, active listening, and conflict resolution
- Assist in resolving scheduling conflicts and ensure customer requests and concerns are addressed in a timely manner
- Answer inquires concerning recreation and municipal services
- Ensure there are opportunities for feedback on programs and facility operations
- Establish and maintain a positive working relationship with all community and

customer groups
- Act as liaison between recreation user groups and the Town, assisting the customer with defining needs, determining options, and hosting safe and sustainable programming, including for tenants and lease holders of the facility

**Events**
- Coordinate with community and customer groups in the Recreation Centre to ensure event success
- Support the Event Coordinator in their duties
- Oversee the development and implementation of Town special events through the Event Coordinator in collaboration with other Departments
- Find creative solutions to ensure events are accessible, inviting opportunities to celebrate community diversity through a culturally intelligent lens

**Operational Direction**
- Responsible to stay current with recreation trends by undertaking research and presenting initiatives and options to the Parks, Recreation & Culture Manager to maximize use of the facility
- Leads the creation of recreation and culture programs and facilitates delivery within the facility and in other Town of Hinton facilities an community locations in collaboration with the operating groups.
- Supports the implementation of recreation and culture programs
- Develop and implement procedures for recreation service delivery including administration and customer service
- Ensure that program and event evaluations are carried out
- Conduct market studies, surveys, and investigate community recreation needs and make recommendations based on the evaluations
- Assist Communications with implementing an annual marketing strategy for the promotion of recreation programs and community events
- Assist Communications by promoting and marketing the use of all Town parks and recreation facilities to maximize revenues and service provision to the community
- Coordinate community special event rental agreements for the facility
- Accurately complete documentation, records, and reports
- Responsible for overall administration of facility booking and program registration software
- Create and manage PRC community and user group contracts and agreements in accordance with applicable legislation and Town Policies.
- Coordinate with the Infrastructure and Development Services Department as applicable to ensure efficient facility operation
- Maintain frequent communication and collaborate with the Arena and Parks Supervisor for the delivery of scheduled programming and rentals
- Oversee the development and coordination of bookings and associated rental agreement

  • Seasonal Parks Labourer

    2 weeks ago

    Hinton, Canada Town of Hinton Full time

    *** Reporting to the Arena & Parks Supervisor, this position is primarily responsible for providing the general care and maintenance of parks, outdoor recreational facilities, and open natural spaces. This position will maintain arena ice to industry standards, perform labour and janitorial duties, and operate equipment and machines to ensure facilities and...

  • Operations Supervisor

    2 weeks ago

    Hinton, Canada West Fraser Full time

    West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Hinton Wood Products is currently recruiting an Operations Supervisor. Reporting to the Operations Superintendent, the Operations Supervisor will work individually and with a team of professionals responsible for all aspects of forest...

  • Operations Supervisor

    4 weeks ago

    Hinton, Canada West Fraser Full time

    West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Hinton Wood Products is currently recruiting an Operations Supervisor. Reporting to the Operations Superintendent, the Operations Supervisor will work individually and with a team of professionals responsible for all aspects of forest...

  • Operations Supervisor

    4 weeks ago

    Hinton, Canada West Fraser Full time

    West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Hinton Wood Products is currently recruiting an Operations Supervisor. Reporting to the Operations Superintendent, the Operations Supervisor will work individually and with a team of professionals responsible for all aspects of forest...

  • Operations Supervisor

    2 weeks ago

    Hinton, Canada West Fraser Full time

    West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. Hinton Wood Products is currently recruiting an Operations Supervisor. Reporting to the Operations Superintendent, the Operations Supervisor will work individually and with a team of professionals responsible for all aspects of forest...

  • Maintenance Supervisor

    1 week ago

    Hinton, Canada West Fraser Full time

    Are you interested in working for West Fraser, a company offering a challenging work environment and a rewarding career path? Hinton Wood Products division has an opportunity for a highly skilled: **Maintenance Supervisor** As a management team member, you will report directly to the Maintenance Superintendent. Your responsibilities include supervising a...

  • Discovery Camp Leaders for 2024 Season

    3 days ago

    Hinton, Canada Town of Hinton Full time

    *** Reporting to the Childcare Programs Supervisor, this position is responsible for delivering a daily recreation program for children of varying ages. This position will also ensure that children are engaged in a pro-social manner and participate in activities that are safe, fun, and appropriate for the age group. This position works closely with other...

  • Field Service Supervisor

    2 months ago

    Hinton, Canada Cummins Inc. Full time

    Description Filed service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Field service supervisor to join our team Supervises employees who install, service, and repair...

  • Field Service Supervisor

    1 week ago

    Hinton, Canada Cummins Inc. Full time

    Description Filed service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Field service supervisor to join our team Supervises employees who install, service, and repair...

  • food service supervisor

    3 weeks ago

    Hinton, Canada McDonald's Restaurant Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork site environmentNoisyHotWork settingOn-site customer serviceRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion...

  • food service supervisor

    3 weeks ago

    Hinton, Canada McDonald's Restaurant Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork site environmentNoisyHotWork settingOn-site customer serviceRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion...

  • food service supervisor

    2 weeks ago

    Hinton, Canada McDonald's Restaurant Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork site environmentNoisyHotWork settingOn-site customer serviceRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion...

  • Electrician A

    1 week ago

    Hinton, Canada Teck Resources Limited Full time

    Closing Date: June 30, 2024 Reporting to the Shift Supervisor, Electricians are responsible for maintaining electrical systems on a variety of mining equipment, infrastructure, pump systems, and communication centers throughout the mine site. To be successful, we are looking for someone with strong interpersonal skills, able to work independently and as part...

  • Electrician a

    3 weeks ago

    Hinton, Canada Teck Resources Full time

    Closing Date: May 31, 2024 Reporting to the Shift Supervisor, Electricians are responsible for maintaining electrical systems on a variety of mining equipment, infrastructure, pump systems, and communication centers throughout the mine site. To be successful, we are looking for someone with strong interpersonal skills, able to work independently and as...

  • Field Service Supervisor

    1 week ago

    Town of Hinton, Canada Cummins Inc. Full time

    Cummins Inc. Field Service Supervisor - 7x7 in Hinton , Alberta Field Service Supervisor - 7x7DescriptionFiled service supervisorOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest...

  • Logistics Driver

    2 weeks ago

    Hinton, Canada Trican Well Service Full time

    **TRICAN** is Canada’s largest well service company built upon a foundation of solid corporate values and a culture of innovation. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees. If you are a motivated, service-oriented team player with excellent attention to...

  • Fracturing Operator

    2 weeks ago

    Hinton, Canada Trican Well Service Full time

    **TRICAN** is Canada’s largest well service company built upon a foundation of solid corporate values and a culture of innovation. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees. If you are a motivated, service-oriented team player with excellent attention to...

  • Logistics Driver

    2 days ago

    Hinton, Canada Trican Well Service Full time

    **TRICAN** is Canada’s largest well service company built upon a foundation of solid corporate values and a culture of innovation. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees. If you are a motivated, service-oriented team player with excellent attention to...

  • Franchise Hotel

    1 day ago

    Hinton, Canada Holiday Inn Full time

    **About Us** At Holiday Inn our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time. **Your day to day**: *** **We...

  • Client Care Worker- Part Time, Temporary with The

    2 weeks ago

    Hinton, Canada Hinton Friendship Centre Mamowichihitowin (Wellness) Program Full time

    **Program Overview** The Hinton Friendship Centre, Mamowichihitowin Wellness Program immediately seeks a Client Case Worker to work in the Mamowichihitowin Wellness Program based in the West Yellowhead Region, including the communities of Hinton, Jasper, Edson, and surrounding communities. This position requires extensive travel and in-person/office work...