Director, Rmas

**Job Number** 24020080

**Job Category** Revenue Management

**Location** Canada Regional Office, 2425 Mathewson Blvd. E Suite 100, Mississauga, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Provides strategic and analytical leadership and expertise to drive top-line property revenues for Advisory Services contracted properties across a defined geographic area. Partners closely with Leadership (Area Vice Presidents, Area Directors, SMR and Franchising), Revenue Management Leadership, and Revenue Management Advisory Services Directors and teams to maximize property objectives and priorities. Provides support primarily in the areas of pricing strategy and mix management. Drives consistency in operational execution for the hotels they support. Manages team, verifying services are effectively deployed and providing day-to-day direction to Revenue Managers. Provides Revenue Support to Business Partners in other disciplines (e.g., Sales and Finance).

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 6 years experience in the revenue management, sales and marketing, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Revenue Management Projects and Strategy**
- Provides strategic and analytical leadership and expertise to drive top-line property revenues for Advisory Services contracted properties across a defined geographic area.
- Communicates the services that the Advisory Services team provides and solves for existing gaps.
- Serves as revenue management operational leadership contact for AVPs, Area Directors and General Managers.
- Provides revenue insight and context to help property individual team members and hotels meet their goals.
- Partners with property leaders to discuss and develop revenue management ideas, strategies, and identify issues.
- Executes and implements new processes to support business model.
- Provides input to enhance and develop tools for better and more efficient analysis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Sells ideas and influences diverse group of stakeholders, including Area Vice Presidents, Area Directors, GMs, and Directors, on revenue strategies.

**Analyzing and Reporting Revenue Management Data**
- Provides strategic and analytical leadership for (Area) hotels to verify the achievement of (area/region/Hotel/management company) revenue objectives.
- Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Translates or explains what information means and how it can be used.

**Managing and Conducting Human Resources Activities**
- Builds teams within area to support the organizational needs.
- Interviews and hires employees with the appropriate skills to meet the business needs of the units.
- Uses appropriate available on-the-job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Conducts employee performance appraisals according to Standard Operating Procedures.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.

**Building Successful Relationships**
- Communicates and educates Revenue Management philosophies to Franchise Owners and representatives
- Identifies and communicates revenue and profit opportunities to area and property leadership teams and sales organization.
- Develops and manages internal key stakeholder relationships.
- Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- **Communication**:

- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- **Problem Solving and Decision Making** - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decision