Barista

5 months ago

Toronto, Canada Chelsea Hotel Full time

Job Summary

The Barista is the face of the Expresso coffee kiosk and is responsible for creating a warm and welcome atmosphere for all our guests, with the key aim of retaining and attracting new customers. The Barista is responsible for: educating guests about our premium coffees and teas, preparing and serving specialty coffee or other beverages, serving food that is offered at the Expresso counter. The Barista processes On the Go orders and receives payment from guests and provides excellent guest service with the aim of creating warm memories. The Barista displays a positive attitude at all times to ensure the return of our guests who are the reason for our business.-Greets all guests with a friendly smile
Creates warm memories for guests by providing quick, friendly, and personal service.
Initiates dialogue and develops rapport with guests by learning their names, favorite drinks and food items such as desserts; engages guests in conversation.
Generates guest satisfaction; responds appropriately with a “can do” attitude to guest concerns.
Communicates guest complaints/concerns to manager on duty.
Accurately processes transactions through the POS and counts back change to guests.
Responds to telephone enquiries for On
- the-Go orders by recording orders and room number and responding to guest by using guest name.
Accurately enters order and time of order on the POS.
Maintains the highest level of standards for all product preparation.
Adheres to all Express|o recipes and measurements.
Produces superior product presentation.
Educates customer on Chelsea products and services.
Prepares counter On-the-Go items according to established procedures.
Uses suggestive upselling techniques for all products with our guests.
Follows all health and safety and sanitation guidelines for all products
Records On-the-Go orders on check control sheet at all times
Key enters guest room number on the hotel communication system to verify room occupancy
- Requirement
- **_Working Experience_**_ _**
- Previous cash handling experience.
Previous experience as a Barista or other customer service position

**_Professional Qualification_**_ _**
- Strong guest service and listening skills.
Ability to handle multiple tasks at one time.

**_Knowledge_**_ _**
- Read, count and write to complete all documentation.
Aptitude for learning how to operate all equipment necessary for Express | o operation.
Knowledge of Micros POS an asset

**_Education _**
- High School graduate
Smart Serve Certificate
Food Handler’s Certificate is preferred.

**_Soft Skills_**_ _**
- Work successfully as part of a team, while under pressure.
Work varied hours/days based on business needs; work overtime as required.
Work special events when needed.
Maintain a positive morale and professional attitude.

**_Language_**_ _**
- Good command of the English language; must be able to communicate effectively with colleagues & guests.

**_Physical requirements_**_ _**
- Move or handle merchandise generally weighing from 0 ‐ 50 pounds.
Stand for extended periods of time
Frequently use hand and finger motions
Handle/feel objects, and reach with hands and arms.

- Terms of employment
Part time

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