Banquet Manager

1 month ago

Western Shore, Canada Oak Island Resort and Conference Centre Full time

**_Can you picture yourself delivering authentic and unique guest experiences, while being able to spend your breaks taking in views of beautiful Mahone Bay, shooting a few hoops, or paddle boarding on the Atlantic Ocean? Here at Oak Island, we work hard and play often. Fun is always in SEA'son - join our crew and get away, every day_**

**Jump on Ship The Opportunity**:
At Oak Island Resort & Conference Centre, we have an immediate opening for a Banquet Manager If you are an experienced and dynamic individual who is passionate about Food and Beverage and exceptional Guest Service delivery, we want you

**What You Will Do**:

- Hire, train, lead, motivate and coach team members in the Banquet Department to ensure that staff receive adequate guidance and resources to accomplish established objectives
- Play a key role in performance management through ongoing coaching & training, the performance appraisal process, and progressive disciplinary process
- Schedule appropriate staffing level for functions. Ensure strong talent engagement and adherence to service standards and operating procedures
- Build and maintain strong client relationships to ensure that all function specifications are communicated accordingly
- Ensure all function setups and breakdowns are executed correctly, efficiently and expeditiously. Coordinate the services of all operational departments and outside vendors to ensure a smooth and successful function
- Manage complaints professionally and take corrective actions to ensure highest level of guest satisfaction
- Forecast revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the budgeted profitability
- Complete all required authorizations, invoices and billing for function and send to appropriate stakeholders
- Complete and submit gratuities sheet as well as labour report to payroll for staff.
- Orders and maintains relevant inventory and supplies
- Makes recommendations to improve the efficiency and quality of services and products provided by banquets

**What We Offer You**:

- Paid training
- Inclusive, supportive, and fun work environment
- Access to our amazing amenities (pool, tennis courts, gym, kayaks, paddleboards, etc.)

**What You Need to Succeed**:

- 2-3 years of experience in a banquet supervisor/banquet manager capacity preferred
- Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset
- Have excellent communication skills, people skills and the ability to perform professionally under pressure
- Must be detail oriented, organized, excellent time management, and multi-tasking skills
- Proficiency in computers
- Able to stand for long periods of time
- Must be able to work a variety of shifts inclusive of evenings, weekend and holidays

If you are a friendly, hard-working individual who is dedicated to creating an exceptional guest experience, we want to hear from you
- Oak Island Resort & Conference Centre is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume._

**_ Oak Island Resort & Conference Centre is a division of IMP Group Limited._

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