Assistant Supervisor, Operations and Facilities

5 months ago

Truro, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Assistant Supervisor, Operations and Facilities

**Department/Unit**
- Athletic Centre - Dal AC

**Location**
- Truro, Nova Scotia, Canada

**Posting Number**
- S181-24

**Employee Group**
- NSGEU Local 77

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0 FTE

**Salary**
- $26.56 - $33.62 per hour ($48,333 - $61,185 per annum, 35 hours per week)

**Classification**
- T7

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- Athletics and Recreation takes a holistic approach to enhancing the Dalhousie experience by creating and sharing ways to engage and connect students through physical activity and wellness, to contribute to student success. Reporting to the Associate Director, Athletic Services, the Assistant Supervisor, Operations and Facilities shares responsibility for the operation and delivery of the frontline and retail services provided to Langille Athletic Centre members, students, guests, and visitors, ensuring an exceptional client experience.

**Key Responsibilities**
- Address inquiries from current and potential members and guests, acting as first point of contact to resolve issues and concerns, and ensure adherence to policies and procedures. Complete sales transactions, including handling cash. Assist as required with staffing and building emergencies.
- Plan, facilitate, and implement all intramural programming for the campus community, working with Dalhousie student-focused departments to identify and promote programming. Supervise intramural and recreational programming.
- Provide game day supervision and support for varsity events. Ensure technical equipment is set up and working. Enter game statistics and write game recaps. Coordinate and book travel arrangements for all varsity teams.
- Direct and train casual student staff, ensuring adherence to policies and procedures and ensuring staff are well-versed in all current and upcoming promotions, facility schedules and schedule changes.
- Administer summer camp programs including planning, promotion, registration, payment, and scheduling. Provide day-of facilitation for all camps including drop-off/pick-up, set-up/clean-up, and addressing emergencies.
- Assist with developing promotional material for the facility and with the monitoring of social media accounts.

**Note**
Due to operational requirements, the successful applicant is required to work in-person on campus.

The work schedule for this position will be:

September to June
- Sunday 10:00 am - 6:00 pm
- Monday - Thursday 12:00 pm - 8:00 pm
July and August
- Monday to Friday 8:30 am to 4:30 pm.
Scheduling, including changes in scheduling, will be in accordance with the collective agreement.

The incumbent will be required to work outdoors periodically including during inclement weather, and will be working daily in a busy facility around game equipment such as bouncing pickleballs and basketballs.

**Required Qualifications**
- Community Recreation Management diploma plus approximately three years’ relevant experience in a membership-based facility in a customer service and retail capacity (or equivalent combination of training and experience).
- Previous supervisory experience.
- Strong customer service, interpersonal and communication (verbal and written) skills.
- Strong attention to detail, time management and problem-solving skills with a proven ability to multi-task effectively in busy environment.
- Experience with MSOffice as well as Canva or similar graphic design platforms.
- Current Emergency First Aid certification or completion of certification within the first 3 months of employment.
- Ability to regularly lift, move and set-up equipment weighing up to approximately 50 lbs.

**Assets**
- Experience working in athletics.

**Job Competencies**
Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spendi

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