Manager, Mid-market Commercial

2 weeks ago


Greater Sudbury, Canada NFP Corp Full time

**Business Line**:Mid-Market**

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

**The Role at NFP**

Our growing Mid-Market Commercial Team is seeking to hire a Team Manager who will work towards creating a trusting People First environment on an award-winning team by building trust & strong relationships for our commercial team.

You will lead the charge of managing organizational service plans by driving optimal performance through employees and supporting units. You will also be tasked with overseeing the activities and performance of your service team by tracking team goals, setting individual goals & targets, and facilitating regular one-on-one meetings.

**What You’ll Do**
- _People Management_: Recruit, retain, and engage a high-quality team. Enhance the employee experience and promote high levels of morale through positive leadership, clear and regular communications, and timely employee recognition/feedback
- _Operations & Special Projects: _Continuously maximize internal and external client satisfaction by ensuring company goals are strived for following NFP best practices and expectations. Manage and be a key contributor to special projects as assigned
- _Client Service & Market Relationship Management: _Stay connected to day-to-day operations through active client management and be a lead the team through complex renewals/new business opportunities from end-to-end (submission, marketing, proposal, binding, invoicing, etc.). Effectively maximize relationships with carriers and service providers.

**What you Bring**
- **RIBO License in good standing required**:

- Typically, 7+ years experience in commercial insurance preferably in a brokerage environment
- 4+ years experience in a leadership role, directly managing employees
- Experience coordinating and supporting training programs and ability to work in a multi-site environment
- Managerial courage and delegation skills; effectively prioritize, manage, and lead within the scope of authority and escalate decisions appropriately
- Ethical, innovative, tolerant, and resilient with a collaborative problem-solving ability
- Professional communication and interpersonal skills demonstrating business intelligence
- Positive and passionate attitude toward customer satisfaction and business achievements
- Sound organizational time management and achievement orientation
- Solid working knowledge of computer operating systems including industry software such as EPIC or a similar BMS
- Professional insurance designation an asset (such as CAIB, CIP, CRM, etc.)

**Who We Are**

We’re NFP, a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 800 employees based in Canada, more than 7,000 employees globally, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. NFP is the 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including CIBC Run for the Cure,_ _Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behal



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