Bdc Agent

Signature Cars is a growing family-owned automotive dealership unlike any other. We are driven to be the best, and we are looking for a serious, passionate, motivated professional who shares the same drive to join our company.

**Responsibilities**:

- The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
- Participate in departmental and dealership meetings; other duties as assigned by management.
- Knowledge of sales and service procedures, processes, and follow-up.
- Organized, self-motivated, enthusiastic and detail-oriented.

**Qualifications**:

- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Comfortable in a high paced, competitive environment (all while actually ENJOYING your job).

Schedule:

- Day shift

Work Location: In person

Expected start date: 2023-05-01