Manager, IT and Datacenter Operations

2 months ago

Ottawa, Canada Superna Full time

**_Manager, IT and Datacenter Operations_**

**Superna is Growing**

This is a full time, Monday - Friday position that requir_es on-call 24/7 availability in the case of critical incidents impacting our global workforce_, for which, a cell phone, flexible remote work arrangements, and computing are provided.

Your responsibilities will include, but not be limited to:
**Main Responsibilities**:

- Manage and lead the IT department including the full scope of people-management; team development, performance management, scheduling, process approvals, regular updates to executive leadership, onboarding and training coordination, and other staffing concerns as they arise
- Oversee the day-to-day operations and the availability of the datacenter, including security, power, cooling, networking, storage, and computing
- Improve, develop, and implement IT policies and procedures
- Lead IT projects and ensure they are delivered on time and within budget
- Stay up-to-date with emerging technologies and make recommendations for future investments
- Coordination of shipping and receiving logistics
- Manage vendor relationships for the IT department and datacenter
- Escalation liaison to facility power, security, HVAC and maintenance contractors
- Collaborate with stakeholders to identify and resolve IT-related issues and providing regular reports on datacenter operations, consumption and inventory
- Communicate issues and solutions that may impact the team, provide weekly and Monthly status reports on projects
- Work with other cross-functional teams to provide seamless Service Delivery

**Private Cloud Data Center Operations**

Superna has an extensive operational dependency on private cloud assets. You have extensive knowledge of
- Layer 2 and 3 TCP/IP bridging, switching, routing and physical CatX/fiber connectivity
- VMWare Virtual Infrastructure Management, Monitoring and Orchestration
- VMware hypervisors, Cisco and Dell compute and networking devices, Dell/EMC Storage, VPNs and firewalls.
- Datacenter infrastructure administration, implementation and steady state management Dell SAN/NAS, Cisco UCS Compute/Network/Fabric
- Firewall rule-based management and VPN tunnel connectivity
- Active Directory, DNS, DHCP, WSUS Windows PowerShell
- Data Infrastructure (Power, Cooling, Racking, Cabling, Safety) planning and management

**Public Cloud Data Center Operations**

Superna has resources deployed in all three major (Azure, Amazon, Google) public cloud resource providers. You have confident and skillful operational knowledge of the following skills in all three providers and can recommend, coordinate the IT team in its execution of cloud resource deployments, patching, and security.

**Desktop IT Support Manager**

You will manage the IT team that is responsible for desktop support escalations, windows desktop lifecycle management; image creation and maintenance, patching, endpoint security/antivirus and firewall, login and remote desktop AD Account creation and management, windows policy administration, VPN access, asset inventory and management and network wired/wireless service provisioning and maintenance.

**Required Skills**:

- Experience managing IT teams and leading IT projects
- Experience working in data center environments
- Strong organizational, leadership, project management, and problem-solving skills
- Communication: ability to clearly articulate situations / concerns to cross-functional teams, including non-technical staff and clients
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and work experience
- 8+ years of experience in IT and datacenter management
- Strong technical background in VMware, Cisco, and Dell Technologies
- Knowledge of security and network technologies,
- Experience with Dell/EMC NAS/SAN storage array configuration and administration
- Knowledge of cooling and power systems,
- VMware vCenter certification would be beneficial,
- CISCO MDS SAN Switch Fabric Administration
- EMC VNX EMC Isilon Configuration and Administration
- 5+ years of experience administering VMware vSphere 6.x infrastructure using VMware provided tools
- Hands on experience working with VCE's Vblock and supporting components (Cisco UCS, Nexus, EMC) or similar blade technologies
- Windows Domain Administration, patching and policy management.

**Desirable Skills**
- 3+ years of experience with scripting and automating infrastructure tasks using scripting languages such as Python, Java, JavaScript, PowerShell, or Bash
- High level or experience with VCE's VBLOCK converged infrastructure stack
- PFSense and OpenVPN firewall/VPN Provisioning
- Facilities Management (Power, Generator, Cooling, Physical)
- Endpoint protection security administration and security scanners
- Lansweeper inventory and discovery
- Ubiquiti Networking
- 2+ years of experience with VMware value-add products such as vRealize Operations, vSAN, and vRealize Automat

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