Customer Service

2 weeks ago


Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:

- One (1) year certificate in a business or legal program with minimum 2 years related customer service or legal experience in bylaw review or equivalent.
- Knowledge of the licensing bylaws or bylaws in general.
- Ability to understand and communicate various bylaws, acts, manuals, etc. as required.
- Ability to deal effectively face to face, over the phone and in writing with difficult customers. Resolving conflict in public situations.
- Ability to work as a team player and work independently with a high degree of accuracy, attention to detail and in accordance with policies and procedures.
- Demonstrate ability to manage time with a wide range of challenges and high volume of work with frequent interruptions and conflicting priorities.
- Ability and creativity to take customer suggestions and provide internal feedback in order to enhance department and corporate procedures.
- Ability to be innovative and assist with the creation of efficiencies and process improvements for the department.

**Affiliation**:
Canadian Union of Public Employees, Local 417

**Remuneration**:
$34.40 to $36.22 per hour.

**Hours of Work**:
75 hours biweekly; Monday to Friday. Some evening and weekend work may be required.


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